Senior Universal Banker & Branch Leader

Citi Group; Escondido (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

Citigroup in Escondido, California seeks a Head Universal Banker to lead and coach the branch team while driving service excellence and sales. The role executes all service transactions and sales activities, mentors staff, and champions risk controls.

The candidate will promote digital channel adoption and ensure a superior client experience. The Head Universal Banker guides operations, supports complex transactions, and fosters teamwork to deliver consistent Citi standards and client

Qualifications

Responsibilities

• Lead, coach, and support Universal Bankers and Tellers with service, sales, and compliance routines.
• Guide clients and team members in branch operations to ensure an exceptional client experience.
• Champion risk and control by monitoring daily operations and adherence to policies.
• Demonstrate sales and service skills, educating clients on digital channels and available products.
• Act as a subject matter expert for the branch and adapt to coverage needs.
• Continually learn products and features, maintaining a customer-first mindset.
• Resolve client inquiries and problems promptly, ensuring satisfaction with outcomes.
• Know client accounts well and exercise sound judgment on transactions.
• Greet clients warmly on the bank floor and connect needs to sales or referrals.
• Engage clients in lobby to showcase digital capabilities and capture financial needs.
• Use branch tools (ATM, Online, Mobile) to present offers and solutions.
• Coordinate with partners (e.g., FA, mortgage specialist) when needed.
• Own client issues end-to-end and ensure complete resolution.
• Identify self-service opportunities and guide clients to digital channels.
• Foster teamwork to create a welcoming environment for customers and staff.
• Execute service and sales routines to deepen client relationships.
• Adhere to Citibank policies and regulatory procedures for asset protection.
• Assist with cash management and vault operations as needed.
• Display leadership, motivation, and drive for branch performance.
• Support branch incentive programs through sales and service excellence.

Job description

Citigroup in Escondido, California seeks a Head Universal Banker to lead and coach the branch team while driving service excellence and sales. The role executes all service transactions and sales activities, mentors staff, and champions risk controls.

The candidate will promote digital channel adoption and ensure a superior client experience. The Head Universal Banker guides operations, supports complex transactions, and fosters teamwork to deliver consistent Citi standards and client