Senior Unified Communications Engineer

Talanto; Fort Mill, Northern (SC, KY); Hybrid; USD 61,000 - 101,000; Full time

Benefits offered by this job

401K matching

Health benefits

Employee stock options

Paid time off

Volunteer time off

Job summary

LPL Financial in Fort Mill, SC is seeking an experienced Unified Communications Engineer to design, deploy and support Cisco voice/video networks. You will lead implementations, troubleshoot issues end-to-end, and mentor junior staff while collaborating with cross-functional teams.

The ideal candidate has 5+ years in telecommunications engineering focusing on Cisco UC and Webex Cloud, with a readiness for after-hours support. This role is on-site at the Fort Mill office.

Qualifications

• Minimum of 5 years of engineering experience in telecommunications.
• Minimum of 5 years of hands-on Cisco Unified Communications and Webex Cloud experience.
• Willingness to work after hours and weekends.
• Must sit onsite 5 days a week in Fort Mill SC.

Responsibilities

• Maintain and administer Cisco telephony equipment including Webex Cloud.
• Deploy and maintain Cisco voice & video products across the portfolio.
• Intermediate troubleshooting of VoIP traffic across Cisco switches and routers.
• Capable of analyzing raw data captures.
• Design and run system tests to ensure availability and integrity.
• Monitor infrastructure health and troubleshoot voice issues.
• Provide technical leadership and mentor teammates.
• Participate in Tier 2 after hours and on-call support.

Skills

telecommunications engineering

VoIP

networking basics

client-focused teamwork

on-call support

Education

Bachelor’s degree in Computer Science, Engineering or related field

Tools

Cisco Unified Communications Manager

Cisco Webex Cloud

Cisco WxC

Cisco WxCC

Cisco Webex Customer Assist

Cisco Webex Video

CUBE Routers

Job description

Cisco

Important: if an employer asks you to log into their system via iCloud or Google, send a code, an SMS or Telegram password, run some code, or install software — refuse. These are signs of fraud.

Where Ambition Meets Innovation

Build a career that matches all your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact and more, you'll find the ingredients you need at to shape your success while helping clients pursue their financial goals.

Job Overview:

Unified Communications Engineer is responsible for the design and development of Unified Communications voice, video and Collaboration networks. Will work with Unified Communications Engineering resources to ensure proper delivery of functional systems and additionally assist in troubleshooting Unified Communications voice/video system clusters and endpoints. Quickly respond to issues regarding software application/hardware related issues, resolve on the spot problems.

Responsibilities:

• Maintain and administer Cisco telephony equipment inclusive of compute nodes, cubes, and circuits. To include Webex Cloud
• Deploy/maintain Cisco voice & video products across the entire portfolio as well as cloud configuration.
• Intermediate troubleshooting of VoIP traffic across Cisco switches and routers.
• Capable of analyzing raw data captures
• Design and build the system integrity and connectivity tests to ensure system availability.
• Monitoring of associated infrastructure health
• Troubleshoot voice communications problems of varying complexity.
• Technical lead of projects and mentor other team members.
• Participate in Tier 2 after hours and on-call support as part of a team rotation.

What are we looking for?

We want strong collaborators who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team oriented, and are able to execute in a way that encourages creativity and continuous improvement.

Requirements:

• Minimum of 5 years of engineering experience in telecommunications.
• Minimum of 5 years of technical hands-on experience with Cisco Unified Communications suite of products as well as Cisco Webex Cloud for voice and video.
• Flexible hours to accommodate after hours and weekend activities such as installation, testing, managing events.
• Must sit onsite 5 days a week in LPL's Fort Mill SC office

Core Competencies:

• Intermediate understanding of networking, including QoS.
• Intermediate level technical understanding of:
• Cisco WxC
• Cisco WxCC as well as Cisco Webex Customer Assist
• Cisco Webex Video as well as Video Conferencing to include hardware
• Cisco Unified Communications Manager Cisco Unified Unity
• Voice Gateways / Routers / Switches
• Cisco CUBE Routers and/or other SBC Solutions
• Cloud carrier experience

Preference:

• Bachelor’s degree in Computer Science, Engineering or related field

Pay Range:

$43.78-$72.94/hour

Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play - such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more.

Company Overview:

Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace(6) , LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses. For further information about LPL, please visit

At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.

For further information about LPL, please visit

Information on Interviews:

LPL will only communicate with a job applicant directly from an email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card. Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at(855) 575-6947.

EAC 5.19.26