Senior Underwriting Assistant

AmTrust Financial Services Inc.; Chicago (IL); Hybrid; USD 60,000 - 75,000; Full time

Job summary

AmTrust Financial Services is seeking a Senior Underwriting Assistant to support its nonprofit underwriting team. The role assists with renewal prep, policy transactions, broker service requests, and account management to drive portfolio growth and profitability.

The ideal candidate is organized, customer-focused, and eager to learn while taking on increasing responsibility. The position is hybrid, with four days in the office and one day remote; preferred locations include Chicago, IL, with

Qualifications

• 2+ years of commercial lines insurance experience, preferably supporting underwriting operations.
• Experience with renewal submissions, endorsements, and policy transactions.
• Strong written and verbal communication with a focus on customer service.

Responsibilities

• Support renewal process by preparing renewal submissions and coordinating account activity.
• Process endorsements, policy changes, cancellations, and other transactions for underwriting.
• Respond to inquiries from brokers regarding renewals, documents, billing, and servicing needs.
• Fulfill broker requests for loss runs, policy documents, endorsements, invoices, and related info.
• Monitor renewal pipelines and follow up on inspections, loss control recommendations, and requests.
• Complete requotes, manual rating, and other underwriting support activities within guidelines.
• Maintain accurate underwriting documentation and ensure policy procedures compliance.
• Support team goals for retention, profitable growth, and excellent agency service.

Skills

Commercial lines experience

Underwriting support

Broker service

Organizational skills

Communication skills

Job description

Overview

Overview

AmTrust is seeking a Senior Underwriting Assistant to support our Nonprofit underwriting team. This role serves as a key partner to underwriters by assisting with renewal preparation, policy transactions, broker service requests, and account management activities that support portfolio growth, retention, profitability, and service objectives.

This position offers an excellent opportunity for insurance professionals looking to expand their underwriting knowledge and develop toward future underwriting responsibilities. Successful candidates will gain exposure to commercial underwriting operations, risk evaluation, agency management, and portfolio management while working alongside experienced underwriters within our growing nonprofit practice.

The ideal candidate is organized, customer-focused, and eager to learn while taking on increasing responsibility over time.

This is a hybrid position requiring 4 days per week in the office and 1 day remote. Preferred location is Kansas City, MO, though qualified candidates may also be based in Chicago, IL or Scottsdale, AZ.

Responsibilities

• Support the renewal process by preparing renewal submissions, gathering underwriting information, and coordinating account activity to ensure timely completion.
• Process endorsements, policy changes, cancellations, and other policy transactions assigned to the underwriting department.
• Provide support to underwriters and agency partners by responding to inquiries regarding renewals, endorsements, policy documentation, billing questions, and account servicing needs.
• Fulfill broker requests for loss runs, policy documents, endorsements, invoices, and other account-related information.
• Monitor renewal pipelines and follow up on outstanding items, including inspections, loss control recommendations, subjectivities, and agency requests.
• Complete requotes, manual rating, and other underwriting support activities within established authority and guidelines.
• Maintain accurate underwriting documentation and ensure compliance with company procedures and quality standards.
• Support underwriting team objectives by helping drive retention, profitable growth, and exceptional agency service.

Qualifications

Qualifications

• 2+ years of commercial lines insurance experience, preferably supporting underwriting operations.
• Experience with one or more of the following coverages: Commercial Property, General Liability, Professional Liability, Commercial Auto, or Umbrella.
• Strong understanding of commercial lines policy transactions, endorsements, renewals, and policy documentation.
• Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Strong written and verbal communication skills and a commitment to superior customer service.
• Ability to build effective relationships with agents, brokers, underwriters, and internal business partners.
• Demonstrated interest in developing a long-term career in commercial underwriting.
• Strong analytical, problem-solving, and time management skills.

Preferred Qualifications

• Experience supporting nonprofit, human services, healthcare, educational, or religious organization accounts.
• Prior underwriting assistant, underwriting technician, account management, or renewal specialist experience.
• Previous delegated underwriting authority.
• Professional insurance designations such as AINS, AU, API, CISR, or CPCU.

Career Development Opportunity

This role is designed for individuals seeking to build a career in commercial insurance underwriting. Team members will have opportunities to:

• Develop expertise in nonprofit and human services risks.
• Gain exposure to risk analysis, underwriting decisions, and portfolio management.
• Strengthen agency and broker relationship management skills.
• Build technical knowledge across multiple commercial lines coverages.
• Progress toward increased underwriting authority and future underwriting opportunities.

What We Offer

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.