Senior Underwriter, Wealth Management - The Baldwin Group Financial Services

The Baldwin Group; Jacksonville (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

The Baldwin Group in Jacksonville, FL is seeking a Senior Underwriting Specialist to transform complex underwriting into a seamless, personalized client experience.

You will lead life insurance and Asset & Income Protection processes from strategy to placement, working with advisors and carriers to tailor solutions.

This role demands strong technical underwriting knowledge, proactive communication, and a client-first approach in a fast-paced, growth-oriented culture.

Qualifications

• Minimum of 3 years of experience in life insurance, long term care, individual disability and underwriting.
• Life insurance license preferred.
• Strong knowledge of underwriting processes, product structures, and carrier selection strategies.
• Experience supporting advisors with case design, illustrations, and solution recommendations.
• Proficiency in Microsoft Office and CRM platforms.

Responsibilities

• Serve as primary liaison between clients, advisors, and insurers through underwriting journey.
• Translate underwriting requirements into clear next steps for clients.
• Provide proactive, consistent communication to keep clients informed.
• Deliver a high-touch, “white-glove” service experience aligned with our commitment to protecting what matters most.
• Manage the full lifecycle of life insurance cases—from illustration through policy placement and post-issue servicing.
• Develop customized insurance solutions and carrier strategies aligned to each client’s needs.
• Coordinate applications with brokerage general agency (BGA) for efficient case progression.
• Oversee medical requirements, underwriting follow-ups, and requirement fulfillment to drive timely outcomes.
• Maintain accurate, complete, and compliant documentation within CRM systems (e.g., Redtail).
• Proactively identify and resolve service needs, including policy changes, beneficiary updates, billing adjustments, and conversions.
• Ensure every detail of the process is handled with precision, organization, and accountability.

Skills

Client-first mindset

Clarity and communication

Ownership and accountability

Analytical thinking

Relationship building

Execution and organization

Adaptability

Education

Life Insurance license (preferred)

Job description

The Baldwin Group is an award-winning entrepreneur-led and inspired insurance brokerage firm delivering expertly crafted Commercial Insurance and Risk Management, Private Insurance and Risk Management, Employee Benefits and Benefit Administration, Asset and Income Protection, and Risk Mitigation strategies to clients wherever their passions and businesses take them throughout the U.S. and abroad. The Baldwin Group has award-winning industry expertise, colleagues, competencies, insurers, and most importantly, a highly differentiated culture that our clients consider an invaluable expansion of their business. The Baldwin Group (NASDAQ: BWIN), takes a holistic and tailored approach to insurance and risk management.

The Senior Underwriting Specialist plays a vital role in bringing our mission to life by transforming complex insurance processes into a seamless, transparent, and highly personalized client experience.

As a trusted partner to both advisors and clients, this individual leads the life insurance and Asset & Income Protection (A&IP) process from initial strategy through policy placement and ongoing service. This role requires a strong balance of technical expertise, relationship management, and proactive communication— ensuring every client interaction reflects clarity, confidence, and care.

PRIMARY RESPONSIBILITIES

Deliver a Confident Client Experience

• Serve as the primary liaison between clients, advisors, and insurance partners, guiding all parties through the underwriting journey with clarity and confidence.

• Translate complex underwriting requirements into straightforward, easy-to-understand next steps for clients.

• Provide proactive, consistent communication to ensure clients always feel informed, supported, and confident in the process.

• Deliver a high-touch, “white-glove” service experience aligned with our commitment to protecting what matters most.

Lead the Underwriting Process

• Manage the full lifecycle of life insurance cases—frominitialillustration through policy placement and post-issue servicing.

• Develop customized insurance solutions and carrier strategies aligned to each client’s unique needs and long-term goals.

• Initiate and coordinate applications with brokerage general agency (BGA), ensuring efficient case progression.

• Oversee medical requirements, underwriting follow-ups, and requirement fulfillment to drivetimelyoutcomes.

Drive Operational Excellence

• Maintainaccurate, complete, and compliant documentation within CRM systems (e.g., Redtail).

• Proactivelyidentifyand resolve service needs, including policy changes, beneficiary updates, billing adjustments, and conversions.

• Ensureevery detail of the process is handled with precision, organization, and accountability.

KNOWLEDGE, SKILLS & ABILITIES:

• Client-First Mindset: Passion for delivering personalized, solutions-oriented service that builds trust and long-term relationships.

• Clarity & Communication: Ability to simplify complex concepts and communicate with confidenceand professionalism.

• Ownership & Accountability: Takes initiative and drives results witha strong senseof responsibility.

• Analytical Thinking: Evaluates options and risks to deliver thoughtful, customized recommendations.

• Relationship Building: Creates strong partnerships with advisors, clients, and external partners.

• Execution & Organization: Manages multiple priorities with precision in a fast-paced environment.

• Adaptability: Thrives in a dynamic, growth-oriented culture and embraces change.

EDUCATION & EXPERIENCE:

• Minimum of 3 years of experience in life insurance, long term care, individualdisabilityandunderwriting.

• Life insurance licensed preferred

• Strong working knowledge of underwriting processes, product structures, and carrier selectionstrategies.

• Experience supporting advisors with case design, illustrations, and solution recommendations.

• Proficiencyin Microsoft Office and CRM platforms.

Work Environment

• Collaborative, high-performing team culture

• Fast-paced, client-focused environment

• Opportunities for professional growth and development

• Occasional travel may berequired

Important Notice:

• This position description is intended to describe the level of work required of the person performing in the role and is not a contract. The essential responsibilities are outlined; other duties may be assigned as needs arise or as required to support the organization. All requirements may be modified to reasonably accommodate physically or mentally challenged colleagues.

The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.