Senior Trust Advisor- New Business

Edward Jones; Tempe (AZ); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical & prescription

Dental & Vision

401(k) plan

Paid holidays

Vacation & sick leave

Employee assistance program

Job summary

Edward Jones Trust Company in Tempe, AZ seeks a seasoned New Business Senior Trust Advisor to serve as the primary liaison for onboarding fiduciary accounts and maintaining strong client relationships with branch teams and trust professionals. You will drive service excellence, coordinate with portfolio managers, and oversee risk assessments while expanding trust opportunities.

The role requires 7+ years in trust/estate management, JD/CFP/CTFA, and deep knowledge of fiduciary and tax planning

Qualifications

• Bachelor's degree required.
• CTFA, JD, or CFP required.
• 7+ years trust and estate management or related experience required.
• Knowledge of fiduciary, gifting, estate planning, taxes, insurance, and investment principles.
• Regulations and tax planning knowledge; ability to balance high-risk compliance and business decisions.
• Strong written and verbal communication; high interpersonal skills.

Responsibilities

• Develop and maintain relationships with branch teams and Trust Company clients.
• Lead onboarding processes for fiduciary accounts and coordinate with Trust Officers and Portfolio Managers.
• Identify and pursue new trust business opportunities and provide guidance to associates.
• Travel periodically to meet with branch teams and support relationship development.
• Mentor and coach Trust Company associates; ensure compliance with policies and laws.

Skills

Communication

Leadership

Relationship management

Attention to detail

Education

CTFA

JD

CFP

Bachelor's degree

Job description

This job posting is anticipated to remain open for 30 days, from 10-Sep-2026. The posting may close early due to the volume of applicants.

Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we’re proud to be privately‑owned, placing the focus on our clients rather than shareholder returns.

Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.

People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.

View our Purpose, Inclusion and Citizenship Report.

¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating.

Team Overview

Edward Jones Trust Company provides a full range of trust, investment management, and custody services to individuals, businesses, charitable organizations, and private foundations. The New Business Senior Trust Advisor serves as the primary relationship manager for Edward Jones branch teams, with a particular focus on delivering an exceptional account onboarding experience. This individual acts as the trusted point of contact throughout the onboarding process, ensuring both clients and branch teams receive timely, accurate, and high‑quality service.

What You Will Do

Beyond onboarding, the New Business Senior Trust Advisor plays a critical role in the overall client experience by maintaining strong relationships with branch teams, collaborating closely with the Edward Jones Trust Company Client Service Team, and providing informal leadership and guidance within the organization. The position is responsible for helping resolve client and branch inquiries, driving service excellence, and fostering confidence in the Trust Company's capabilities.

A key objective of the role is to strengthen and deepen relationships with existing Edward Jones branches, increasing awareness and utilization of trust services. By consistently delivering outstanding service and acting as a trusted advisor, the Senior Trust Advisor helps expand trust business opportunities and enhance long‑term client and branch engagement.

Additional Responsibilities Include

• Promote Edward Jones Trust Company services and, when appropriate, support estate planning discussions with clients, Financial Advisors, branch teams, and internal partners.
• Serve as the dedicated relationship manager and primary Trust Company resource for assigned client accounts and branch teams.
• Proactively identify and pursue new business opportunities through ongoing communication and outreach.
• Travel periodically to meet with branch teams and support relationship development.
• Act as the primary escalation point for onboarding‑related client and branch concerns.
• Resolve issues proactively and provide recommended solutions that align client expectations with Trust Company capabilities.
• Lead the onboarding process for all new fiduciary accounts.
• Coordinate onboarding activities across Trust Officers, Fiduciary Officers, Portfolio Managers, and Trust Specialists.
• Evaluate prospective relationships through comprehensive risk assessments.
• Analyze assets, family dynamics, beneficiary structures, tax returns, accountings, and other relevant information.
• Review and perform initial interpretation of governing documents, including:
  • Trust agreements
  • Wills
  • Powers of Attorney
  • Beneficiary designations
  • Related contracts and legal documents
• Determine whether EJTC is able to properly interpret and administer governing documents.
• Lead or participate in Trust Company and firm-wide initiatives that improve client service and operational effectiveness.
• Collaborate with partners across the Trust Company and firm to support complex client needs.
• Mentor, coach, and provide guidance to Trust Company associates.
• Maintain compliance with Trust Company policies, procedures, and applicable laws and regulations.

What Experience You Need

• Bachelor's degree required
• CTFA, JD, or CFP required
• 7+ years trust and estate management, or related legal or financial services experience required
• Knowledge of advanced fiduciary, gifting, trust management principles, estate planning principles, taxes, insurance, and investment principles and techniques required
• Comprehensive knowledge of regulations and applicable laws, tax planning and wealth‑transfer strategies
• Advanced ability to balance high‑risk compliance, legal, and business decisions
• Ability to effectively train, delegate and informally lead others who provide service to the client and branch team
• Must be highly skilled in written and verbal communication (especially in the explanation of complex legal matters to clients that may not have deep acumen in these complex legal matters) and demonstrate high level of interpersonal skill

Candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office four days per week.

At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.

Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones

Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones

Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.

Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax‑advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Edward Jones is prohibited from hiring individuals with certain specified criminal history as set forth in Section 3(a)(39) and 15(b)(4) and Rule 17a-3(a)(12) of the Securities and Exchange Act of 1934, and conducts background reviews consistent with FINRA Rule 3110(e). A copy of a notice regarding the provisions of the Los Angeles County Fair Chance Ordinance is available at: dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf.