Senior Training Manager, Patient Services

AbbVie Inc.; Mettawa (IL); Presencial; USD 90.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

Medical/dental/vision insurance

401(k)

Descripción de la vacante

AbbVie is seeking a National Training Manager to design and deliver compliant training for the Retail FRM organization, partnering with L&D leadership and franchise teams. You will build credibility, leverage existing platforms, and tailor coaching to individual needs, including developing regional trainers for ongoing learning.

This role focuses on strategic alignment and cross-functional collaboration across AbbVie's Patient Services footprint.

Formación

• Bachelor’s degree required with understanding of adult learning principles.
• Experience developing learning content on PowerPoint, Articulate Rise, and iSpring.
• 3+ years in pharma field as Account Executive or Field Reimbursement Manager or similar training role.
• Proven ability to lead projects with regional or national impact in a commercial setting.
• Strong track record of high performance and business-aligned training initiatives.
• Ability to partner with leaders at all levels and align training with strategy.

Responsabilidades

• Design, develop, and deliver compliant training solutions for the FRM organization.
• Build credible relationships with stakeholders through regular interaction and feedback.
• Leverage Learning and Development platforms and existing content to avoid duplication.
• Communicate openly with stakeholders to foster alignment and trust.
• Provide actionable verbal and written feedback to participants on performance.
• Assess learner levels and tailor coaching to individual needs.
• Develop Guest/Regional Trainers and assign roles during foundational and ongoing training.
• Integrate training activities into franchise business plans using stakeholder insights.
• Lead cross-functional initiatives and support special projects within Training.
• Mentor other NTMs and promote teamwork and positive peer relations.
• Execute responsibilities with limited guidance from senior leadership.

Conocimientos

Adult learning principles

Stakeholder management

Cross-functional collaboration

Project leadership

Strategic alignment

Communication

Educación

Bachelor’s degree

Herramientas

PowerPoint

Articulate Rise

iSpring

Descripción del empleo

Company Description

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

Job Description

The National Training Manager (NTM), Patient Services Access Team, supports Access and Reimbursement Training, with a focus on the Retail Field Reimbursement Manager (FRM) organization. This role designs and delivers practical, compliant training solutions that strengthen participant performance and learning outcomes. The NTM represents Training and Development and Franchise Strategy across training programs, builds strong stakeholder relationships at multiple levels, and applies strong facilitation, coaching, strategic alignment, and training fundamentals.

Core Job Responsibilities:

• Design, develop, and deliver compliant learning solutions that increase participant effectiveness and credibility.
• Build trust and credibility with key stakeholders through regular interaction, feedback, and strong working partnerships.
• Leverage existing Learning and Development platforms and Franchise training content to reduce duplicative efforts.
• Communicate directly and openly with key stakeholders to foster positive relationships and mutual alignment.
• Provide candid, specific verbal and written feedback to training participants, including strengths, development opportunities, and plans for improved performance.
• Assess participant skill levels and adjust coaching and training techniques to meet individual learning needs.
• Develop Guest Trainers and/or Regional Field Trainers by assigning meaningful roles during foundational training and ongoing learning.
• Apply knowledge of stakeholder businesses, strategies, and priorities to integrate training activities into franchise team business plans.
• Lead cross-functional initiatives and support special projects within the training organization.
• Assist with onboarding, development, and mentorship of other NTMs while leading through teamwork and cultivating positive peer relationships.
• Execute responsibilities with limited guidance or direction from senior leadership.

Key Stakeholders:

• Learning and Development Leadership
• Therapeutic Business Unit Leadership
• Franchise Marketing Leadership
• AbbVie Patient Services Leadership

Qualifications

• Bachelor’s degree.
• Understanding of adult learning principles.
• Proven experience developing and using core learning and teaching platforms (i.e. PowerPoint, Articulate Rise, and iSpring)
• Three or more years of pharmaceutical field experience as an Account Executive or Field Reimbursement Manager, with extensive knowledge of the access and reimbursement landscape; or comparable previous training experience.
• Prior experience leading projects with regional or national impact.
• High-performing track record and strong understanding of what drives success in a commercial organization.
• Demonstrated ability to partner with individuals at all levels of management and align training with business strategy.
• Proven ability to integrate business trends, brand strategies, and marketplace drivers into plans that strengthen competitive advantage.

Preferred Qualifications:

• Experience working within and using a learning management system (LMS).
• Prior sales, training, or access and reimbursement experience in the Migraine or Psychiatry space.
• Knowledge and understanding of basic AI principles to improve training efficiency and content creation.
• Knowledge of and exposure to health sciences, market access, and/or account management.

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.

• This job is eligible to participate in our long-term incentive programs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employer remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company's sole and absolute discretion, consistent with applicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html