Senior Training Manager, Patient Services

ABBVIE; Mettawa (IL); On-site; USD 125,000 - 237,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision benefits

401(k) plan

Job summary

ABBVIE is seeking a National Training Manager to support Access and Reimbursement Training for the Retail Field Reimbursement Manager organization. The role emphasizes designing practical, compliant training solutions and building strong stakeholder relationships across levels of the organization.

The NTM will lead onboarding, coaching, and development of trainers, leveraging existing platforms to maximize learning outcomes and align training with franchise strategies.

Qualifications

• Experience designing and delivering compliant training solutions.
• Proven ability to partner with management across levels.
• Knowledge of pharma access and reimbursement landscape.
• Experience with LMS and content creation tools.
• Strong communication and feedback skills.

Responsibilities

• Design, develop, and deliver compliant learning solutions.
• Build trust with stakeholders through regular interaction.
• Leverage LMS platforms to reuse training content.
• Coach participants and provide performance feedback.
• Lead cross-functional initiatives within training.
• Onboard and mentor other NTMs.

Skills

Adult learning principles

Learning platforms design

Cross-functional leadership

Project leadership

Tools

PowerPoint

Articulate Rise

iSpring

LMS

Job description

• Full-time
• Salary Min: 124500
• Therapy Area: Other Specialties
• Salary Max: 236500
• Workday Global Grade: 19
• Travel: Yes, 25% of the Time
• Compensation: USD 124,500 - USD 236,500 - yearly

Company Description

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com . Follow @abbvie on LinkedIn, Facebook , Instagram , X and YouTube.

Job Description

The National Training Manager (NTM), Patient Services Access Team, supports Access and Reimbursement Training, with a focus on the Retail Field Reimbursement Manager (FRM) organization. This role designs and delivers practical, compliant training solutions that strengthen participant performance and learning outcomes. The NTM represents Training and Development and Franchise Strategy across training programs, builds strong stakeholder relationships at multiple levels, and applies strong facilitation, coaching, strategic alignment, and training fundamentals.

Core Job Responsibilities:

• Design, develop, and deliver compliant learning solutions that increase participant effectiveness and credibility.
• Build trust and credibility with key stakeholders through regular interaction, feedback, and strong working partnerships.
• Leverage existing Learning and Development platforms and Franchise training content to reduce duplicative efforts.
• Communicate directly and openly with key stakeholders to foster positive relationships and mutual alignment.
• Provide candid, specific verbal and written feedback to training participants, including strengths, development opportunities, and plans for improved performance.
• Assess participant skill levels and adjust coaching and training techniques to meet individual learning needs.
• Develop Guest Trainers and/or Regional Field Trainers by assigning meaningful roles during foundational training and ongoing learning.
• Apply knowledge of stakeholder businesses, strategies, and priorities to integrate training activities into franchise team business plans.
• Lead cross-functional initiatives and support special projects within the training organization.
• Assist with onboarding, development, and mentorship of other NTMs while leading through teamwork and cultivating positive peer relationships.
• Execute responsibilities with limited guidance or direction from senior leadership.

Key Stakeholders:

• Learning and Development Leadership
• Therapeutic Business Unit Leadership

Qualifications

• Understanding of adult learning principles.
• Proven experience developing and using core learning and teaching platforms (i.e. PowerPoint, Articulate Rise, and iSpring)
• Three or more years of pharmaceutical field experience as an Account Executive or Field Reimbursement Manager, with extensive knowledge of the access and reimbursement landscape; or comparable previous training experience.
• Prior experience leading projects with regional or national impact.
• High-performing track record and strong understanding of what drives success in a commercial organization.
• Demonstrated ability to partner with individuals at all levels of management and align training with business strategy.
• Proven ability to integrate business trends, brand strategies, and marketplace drivers into plans that strengthen competitive advantage.

Preferred Qualifications:

• Experience working within and using a learning management system (LMS).
• Prior sales, training, or access and reimbursement experience in the Migraine or Psychiatry space.
• Knowledge and understanding of basic AI principles to improve training efficiency and content creation.
• Knowledge of and exposure to health sciences, market access, and/or account management.

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state orlocal law:

The compensation range described below is the range of possible base pay compensation that the Companybelieves ingood faith it will pay for this role at the timeof this posting based on the job grade for this position.Individualcompensation paid within this range will depend on many factors including geographic location, andwemayultimatelypaymore or less than the posted range. This range may bemodifiedin thefuture.

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),medical/dental/visioninsurance and 401(k) to eligibleemployees.
• This job is eligible toparticipatein our long-term incentiveprograms.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.