Senior Training & Development Specialist, Customer Ops

Boehringer Ingelheim Pharmaceuticals, Inc.

United States

On-site

USD 70,000 - 90,000

Full time

7 days ago

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Job summary

Boehringer Ingelheim Pharmaceuticals, Inc. seeks an SR Specialist, Training and Development in Customer Operations.

You will train, deliver, plan, coordinate and evaluate learning classes and activities, collaborating with content experts to meet business needs. You will review documentation annually, apply adult learning principles, and support end-user training across systems like GBS, Salesforce, Oracle, SAP, and Pure Connect.

Qualifications

Bachelor's degree in Education, Business, or a life sciences-related field.
Minimum of 2 years in a lead, supervisor, or educator role or 4+ years in customer service or related field.
Ability to create documentation for training purposes.
Knowledge of adult learning principles and training design and measurement.

Responsibilities

Facilitates and delivers technical and skill training programs to end-users using appropriate tools and methods.
Assists users with efficient system navigation to meet business needs.
Manages training issues and risks with standard tools and processes.
Collaborates with internal and external contact center colleagues to design courses and learning materials.
Conducts needs analysis with SMEs and client groups to identify gaps.
Designs and develops training for application workshops.
Maintains knowledge of systems and processes (GBS, Salesforce, Oracle, SAP, Pure Connect).
Implements training in online or classroom environments for small to medium groups.