Senior Trade Support Engineer, Asia Shift

Tradermath

Chicago (IL)

On-site

USD 140,000 - 180,000

Full time

2 days ago
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Job summary

Geneva Trading is seeking a Senior Trade Support Engineer for the Asian session, operating as the senior technical owner during US Central evening hours Sunday–Thursday. You will triage incidents, coordinate with Core Technology, and mentor junior engineers to raise the shift’s standard of excellence.

You will own runbooks, automate recurring tasks, validate market readiness, and drive RCA across Linux and Windows environments.

Qualifications

  • 7+ years of experience supporting electronic trading systems.
  • Proven track record leading production incidents end-to-end in a critical, low-latency trading environment.
  • Strong Linux expertise and Windows experience.
  • Experience with monitoring and analytics tools and ticketing/wiki platforms.
  • Hands-on experience applying AI tools in engineering or support workflows with validation.

Responsibilities

  • Own Asian-session Trade Support coverage as the senior engineer on shift, coordinating incident triage and communications.
  • Lead incident response during Asian hours with cross-team collaboration and post-incident reviews.
  • Troubleshoot trading applications and infrastructure across desktop, core services, and connectivity.
  • Perform root cause analysis across Linux/Windows to drive permanent fixes with stakeholders.
  • Ensure market readiness, releases, and smooth cross-time-zone handovers to maintain continuous ticket flow.

Skills

Incident leadership
Autonomy
Leadership
Communication
Continuous improvement
Team mentoring
Overnight schedule

Education

Bachelor’s degree in Computer Science, Information Technology, another STEM field, or equivalent professional experience

Tools

Linux
Windows
Splunk
Zabbix
Grafana
Jira
Confluence
KDB+/q
AI tools (ChatGPT, Claude, Copilot)

Job description

Geneva Trading is seeking a Senior Trade Support Engineer for the Asian session, operating as the senior technical owner during US Central evening hours Sunday–Thursday. You will triage incidents, coordinate with Core Technology, and mentor junior engineers to raise the shift’s standard of excellence.

You will own runbooks, automate recurring tasks, validate market readiness, and drive RCA across Linux and Windows environments.

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