Senior TPM – Partner Integrations & Growth

Amazon Music; Seattle (WA); On-site; USD 149,000 - 201,000; Full time

Job summary

Amazon Music is seeking a Senior Technical Program Manager to lead partner integration initiatives and ensure the health and scale of 100+ partner integrations across automotive, wearables, and more. You will drive requirements, designs, and delivery with multiple engineering teams, while coordinating cross-functional planning and executive reporting.

You will own the operator mechanisms for offshore support and defect backlog, with a focus on reducing incidents and improving SLA adherence as

Qualifications

• 3+ years of software development experience.
• 5+ years of technical product or program management experience.
• 5+ years of technical program management working directly with software engineering teams experience.
• 7+ years of working directly with engineering teams experience.
• Experience managing programs across cross functional teams, building processes and coordinating release schedules.

Responsibilities

• Serve as TPM for OEM onboarding, API integrations, feature enablement, and end-to-end partner integrations; manage critical cross-team initiatives from scoping through delivery
• Drive business requirements, technical designs, and program plans; run gate reviews and dependency tracking across engineering organizations
• Represent the Growth and Partnerships team in cross-functional planning with internal engineering and external partner teams
• Own reliability of 100+ partner integrations across automotive, CTV, wearables, telecom, gaming, and voice; maintain a live health dashboard with SLA tracking and publish monthly reports to leadership
• Triage and route partner-reported issues to owning engineering teams; drive P0/P1s to closure across 5+ teams without direct authority
• Own the consolidated partner defect backlog as single source of truth; prioritize by device reach, revenue impact, partner status, and SLA age
• Run weekly review cadences with engineering leads; surface systemic root causes to reduce inbound volume
• Manage offshore Support Engineers (L1/L2 triage); define runbooks, escalation paths, and quality standards
• Build and operate the support mechanism: intake - triage - route - track - resolve - post-mortem
• Pilot AI and agentic tooling to automate ticket routing and assignment
• A day in the life description not to be included here as separate items; summarized in the job summary.

Skills

Software development

Technical program management

Cross-functional collaboration

Job description

Amazon Music is seeking a Senior Technical Program Manager to lead partner integration initiatives and ensure the health and scale of 100+ partner integrations across automotive, wearables, and more. You will drive requirements, designs, and delivery with multiple engineering teams, while coordinating cross-functional planning and executive reporting.

You will own the operator mechanisms for offshore support and defect backlog, with a focus on reducing incidents and improving SLA adherence as