Senior TPM - Hiring Our Heroes , Alexa Devices

Amazon Inc.; Sunnyvale (CA); On-site; USD 171,000 - 231,000; Full time

Job summary

Amazon.com Services LLC is seeking a Senior Technical Program Manager to join the Alexa Devices team. You will lead the concept, development and launch of Alexa devices, partnering with HW, OS, software, UX, finance, marketing, and leadership, shipping devices globally.

You will manage complex programs, drive cross-functional collaboration, and influence technical designs while ensuring timely delivery within budget.

Qualifications

• 7+ years of working directly with engineering teams experience
• 5+ years of technical product or program management experience
• 3+ years of software development experience
• 5+ years of technical program management working directly with software engineering teams experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules

Responsibilities

• Manage Operational relationships with support teams and internal operations business partners to drive increased performance
• Demonstrate analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases
• Effectively interact and collaborate with Customers, Project Sponsors, Technical Product Managers and multiple internal teams to define and deliver complex solutions
• Proactively recognize and drive opportunities to simplify processes
• Contribute to and influence technical designs
• Drive effective teamwork, communication, collaboration and commitment across multiple disparate groups with competing priorities
• Lead the effective and efficient delivery of large, complex technical projects and programs
• Anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance business needs with technical constraints
• Identify, assess, track and mitigate issues and risks at multiple levels
• Create, maintain and disseminate program information to stakeholders
• Travel up to 25%

Skills

Engineering collaboration with teams

Technical product or program mgmt

Software development

Cross-functional coordination

Job description

Job ID: 10483199 | Amazon.com Services LLC - A57

This is a program for Active-Duty Military Members through Hiring our Heroes (HoH) Corporate Fellowship. It is for cohort approved candidates or those eligible for an off-cycle fellowship. If you are not an Active Duty Military Member, please do not apply through this posting. Completing this application will increase visibility of your candidacy for permanent placement at Amazon; however, is NOT a guarantee you will be screened or provided an offer. This opportunity is for U.S. citizens who have served in the U.S. Armed Forces including Reserves and National Guard. Do you want to work hard, have fun, and make history? Do you think fast, dive deep, and get things done? We are seeking a Senior Technical Program Manager to join Alexa Devices team and be part of building Alexa+. In this role, you will lead the concept, development and launch of Alexa devices. You will work closely with a high-energy team consisting of HW, OS, and software engineering, user experience, finance, marketing, customer service, and Amazon leadership, and ship devices to customers globally. You will lead teams through high complexity and ambiguity product development cycles, while building excellent intuition for one-way door decisions. In this role, you will also work on hardware systems and platform Software/OS – bringing in your unique perspective into the complex systems that make great products. You will work with a broad array of of technical and non-tech stakeholders – from design to architecture and core technologies all the way through product development and commercialization. You will have visibility at the highest levels of Amazon Devices' leadership team. You will innovate on new devices, features and experiences, even as you manage the operational rigor of rolling out high quality devices on time and within budget. Finally you will ship Alexa Devices to millions of customers. This role is a good fit for someone who has strong customer focus and product sense, combined with an established track record in consumer technology products, and connected devices.

Key job responsibilities

• Manage Operational relationships with support teams and internal operations business partners to drive increased performance
• Demonstrate analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases
• Effectively interact and collaborate with Customers, Project Sponsors, Technical Product Managers and multiple internal teams to define and deliver complex solutions
• Proactively recognize and drive opportunities to simplify processes
• Contribute to and influence technical designs
• Drive effective teamwork, communication, collaboration and commitment across multiple disparate groups with competing priorities
• Lead the effective and efficient delivery of large, complex technical projects and programs
• Anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance business needs with technical constraints
• Identify, assess, track and mitigate issues and risks at multiple levels
• Create, maintain and disseminate program information to stakeholders
• Travel up to 25%

A day in the life

As a Senior Program Manager at Alexa your days are filled with exciting challenges. You'll lead team meetings to review campaign planning, orchestrate cross-functional collaborations to launch new products/features/tentpoles, and analyze performance data to drive future initiatives. One moment you're brainstorming global strategies, the next you're coordinating with stakeholders to keep multiple campaigns on track. While diverse, each day offers the thrill of shaping the future of streaming entertainment. Your role is key in connecting millions of viewers worldwide with their favorite content, making Alexa the go-to platform for seamless entertainment discovery.

About the team

The Alexa & Devices team is the driving force behind Alexa's global brand affinity. Our mission is to inspire a world where customers choose Alexa because it is the best streaming experience imaginable. We strive to continually surprise and delight customers with breakthrough marketing moments that spark joy, create wonder, and forge connection. We attract our customers with marketing that is rooted in sound strategic direction and executed with memorable creative expression. Our work resonates worldwide and we scale our efforts to fuel the global growth of the Alexa brand and our products.

Basic Qualifications

• 7+ years of working directly with engineering teams experience
• 5+ years of technical product or program management experience
• 3+ years of software development experience
• 5+ years of technical program management working directly with software engineering teams experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred Qualifications

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, CA, Sunnyvale - 171,000.00 - 231,400.00 USD annually

USA, VA, Arlington - 148,700.00 - 201,200.00 USD annually

USA, WA, Seattle - 148,700.00 - 201,200.00 USD annually