Senior TPM for Enterprise AI Deployments

Meyandy LLC; Northern (KY); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Parloa is seeking a Senior Technical Project Manager to own the end-to-end delivery of high-complexity Agentic AI deployments for enterprise customers. You will lead your pod (TPM, Forward Deployed Engineer, Agent Architect) as a single accountable delivery unit from scoping through go-live and hypercare.

You will translate technical complexity into business outcomes for executive stakeholders at brands like Booking.com, SAP, Allianz, and manage governance calls, risk, and milestone reporting.

Qualifications

• 2+ years of experience in technical program management, program management, or delivery management for SaaS or enterprise software.
• Hands-on experience delivering solutions in Contact Center/CCaaS, UCaaS, conversational AI, IVA/IVR, or related CX platforms.
• Solid grounding in Agile/Scrum, Hybrid, and Waterfall methodologies.

Responsibilities

• Own scope, schedule, budget, risk, and quality for assigned Agentic AI customer projects, selecting the right delivery methodology for each context.
• Act as the primary delivery contact for customer sponsors, IT, and business stakeholders, running governance calls and go-live reviews.
• Align Forward Deployed Engineers and Agent Architects, coordinating with Sales, Solution Engineering, Product, and Support across the customer journey.
• Facilitate sprints and retros or lead stage-gate reviews, and enforce documentation standards across charters, design docs, runbooks, and handovers.
• Track deployment KPIs and report delivery status and risk posture to stakeholders.

Skills

Technical program management

SaaS / enterprise software delivery

Agile / Scrum

Hybrid / Waterfall delivery

Job description

Parloa is seeking a Senior Technical Project Manager to own the end-to-end delivery of high-complexity Agentic AI deployments for enterprise customers. You will lead your pod (TPM, Forward Deployed Engineer, Agent Architect) as a single accountable delivery unit from scoping through go-live and hypercare.

You will translate technical complexity into business outcomes for executive stakeholders at brands like Booking.com, SAP, Allianz, and manage governance calls, risk, and milestone reporting.