Senior Total Rewards Consultant

asu; Tempe (AZ); On-site; USD 67,000 - 72,000; Full time

Job summary

ASU’s Total Rewards team seeks a Total Rewards Specialist 3 to provide complex HR information and guidance on benefits, ADA, and related programs. You will administer assigned programs, respond to inquiries, and help ensure compliant, clear communication across ASU campuses.

In this role, you will work with HR partners, interpret regulations, and help implement program changes while maintaining high service quality for employees, vendors, and university stakeholders.

Qualifications

• Experience with administering ADA, benefits, retirement, and/or leave programs.
• Knowledge of federal and state laws, regulations, policies governing benefits and leave.
• Ability to translate complex program information into clear communications.

Responsibilities

• Provide consultation and administer assigned benefits programs across ASU units.
• Design and deliver training and communications to increase employee understanding of programs.
• Collaborate with HR partners to ensure consistent guidance on policies and provisions.
• Research regulations and policies to resolve issues and support compliance.
• Analyze proposed plan changes and assist with implementation.
• Support enrollment activities and communications during Open Enrollment.

Skills

ADA knowledge

Benefits administration

Regulatory knowledge

Data analysis

Training materials

Verbal communication

Leave management

Retirement administration

Education

Bachelor's degree

Job description

Job Profile:

Total Rewards Specialist 3

Job Family:

Total Rewards

Time Type:

Full time

Minimum Qualifications:

Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:

Provides complex human resources information to employees, vendors, and/or other parties in order to ensure timely and accurate benefit transaction processing.

Job Description:

Behind every benefits question is an employee making an important decision about their health, family, or future. Join ASU's Total Rewards team and help make those decisions easier through clear guidance, responsive service, and thoughtfully managed programs.

In this role, you will provide consultation and administer assigned ADA, benefits, leave, retirement, and/or workers' compensation programs serving ASU and the Arizona University System. Working with limited supervision and guidance from Benefits Design & Management leadership, you will resolve complex questions, strengthen program administration, and help turn plan and policy changes into clear information and effective support for employees and university partners.

Position Salary Range:

$67,000 - $72,000 DOE

Essential Duties:

• Provide consultation, program administration, and data management across both Benefits Program Management units for assigned programs, including ADA case management, health and welfare benefits, leaves, retirement, voluntary benefits, and workers' compensation.
• Help employees, ASU leaders, and HR partners understand program requirements, navigate complex situations, and identify appropriate solutions.
• Administer qualified domestic relations orders (QDROs), qualified medical child support orders (QMCSOs), and subpoenas.
• Design, deliver, and evaluate training and communications that increase employee understanding of available programs across all ASU campuses, including new-hire orientations, employee presentations, pre-retirement seminars, and leave management training.
• Collaborate with benefits staff, HR Service Delivery, and field HR liaisons to provide consistent guidance on program policies and provisions.
• Research and interpret applicable regulations, statutes, policies, and plan provisions to resolve technical issues and support compliance.
• Consult government agencies, technical professionals, and peer employers as needed, and escal...
• Analyze proposed benefits and retirement plan changes and leave policy recommendations, and assist with their preparation and implementation.
• Participate in Total Rewards surveys and research legislative, judicial, and market developments to recommend and implement program improvements.
• Collect and analyze statistical and performance data, provide findings to leadership, and develop systems that support program administration and leave management.
• Update faculty and staff policies, summary plan descriptions, guides, websites, forms, and procedures to reflect program changes and applicable federal and state requirements.
• Audit programs, identify potential exposure or liability, and recommend improvements to processes, policies, plan documents, and communications in accordance with federal, state, ASU, and Arizona Board of Regents requirements.
• Support ASU leadership and HR liaisons with program initiatives, audits, and reporting related to benefits, disability, retirement, and leaves.
• Participate in annual Open Enrollment and other benefits and retirement plan implementations for faculty, staff, and administrative personnel.
• Collaborate across Total Rewards, HR, and ASU departments to ensure accurate administration, reliable data, coordinated service, and consistent communications across all campuses.
• May coordinate the work activities of other Total Rewards staff members.

Desired Qualifications:

• Experience with progressively greater responsibility for administering, developing, and implementing ADA, benefits, retirement, and/or leave programs or systems.
• Knowledge of federal and state laws, regulations, policies, and directives governing benefits, retirement, and leave programs.
• Understanding of benefits, retirement, and leave management principles, practices, and methods.
• Experience improving processes and using technology to increase program efficiency, effectiveness, and service quality.
• Knowledge of integrated human resources information systems and their operational requirements.
• Experience using human resources, customer service management, and third-party vendor systems.
• Experience collecting and analyzing data, conducting research, and developing recommendations or alternative solutions.
• Experience translating technical information into clear employee communications, training materials, and presentations.
• Effective verbal communication