Senior Tier 3 Support Engineer — AI/Infra Reliability

Voxel; San Francisco (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Paid parental leave

Equity Incentive Plan

Generous paid time off

Daily meals in-office

401K retirement plan

Job summary

Voxel in San Francisco is seeking a Tier 3 Support Engineer to manage complex escalations and provide technical solutions. This role demands deep expertise in networking and systems, along with a strong ability to communicate with enterprise customers during critical incidents.

The ideal candidate will have 2-4 years of experience in a similar role, with skills in Python, SQL, and Linux internals. Voxel offers generous health insurance, flexible work arrangements, and equity ownership.

Qualifications

• 2-4 years experience in technical support or site reliability engineering.
• Proven track record of resolving high-severity incidents.
• Strong communication skills under pressure.

Responsibilities

• Own resolution of complex high-severity escalations across the platform.
• Conduct root cause analysis at code and infrastructure level.
• Drive post-incident reviews and ensure learnings are documented.

Skills

Networking expertise

Linux internals

Python

SQL

TCP/IP

Tools

AWS

GCP

Datadog

Grafana

Job description

Voxel in San Francisco is seeking a Tier 3 Support Engineer to manage complex escalations and provide technical solutions. This role demands deep expertise in networking and systems, along with a strong ability to communicate with enterprise customers during critical incidents.

The ideal candidate will have 2-4 years of experience in a similar role, with skills in Python, SQL, and Linux internals. Voxel offers generous health insurance, flexible work arrangements, and equity ownership.