Senior Tier 3 Service Desk Engineer — Remote

Userc Dehradun; Arizona; Hybrid; USD 90,000 - 120,000; Full time

Job summary

Unió Digital, an Arizona-based MSP, is seeking a Tier III Service Desk Engineer for a fully remote, worldwide role. You will act as escalation point, lead client onboarding and projects, and provide end-user support as needed.

You will mentor Tier I/II technicians, develop onboarding plans, and help improve IT service management processes while staying up-to-date with Azure AD, Intune, and other RMM tools. The ideal candidate has 6+ years of MSP experience, strong communication, and a

Qualifications

• 6+ years of IT services and end-user support experience.
• Experience with MSP environments and client onboarding.
• Strong communication and project leadership abilities.

Responsibilities

• Lead and support the helpdesk for managed service clients.
• Coordinate client projects and ensure successful outcomes.
• Provide remote/onsite end-user support via phone, email, or in person.
• Deliver onboarding training to clients for IT systems and services.
• Develop project plans for onboarding and standardization efforts.
• Mentor Tier I/II technicians and improve service management processes.

Skills

Client-focused service

Project leadership

Communication skills

Troubleshooting

End-user support

Education

IT degree or equivalent

Cisco

A+

Network+

Microsoft certifications

Tools

HaloPSA

Hudu

Intune

Meraki

Microsoft 365

Job description

Unió Digital, an Arizona-based MSP, is seeking a Tier III Service Desk Engineer for a fully remote, worldwide role. You will act as escalation point, lead client onboarding and projects, and provide end-user support as needed.

You will mentor Tier I/II technicians, develop onboarding plans, and help improve IT service management processes while staying up-to-date with Azure AD, Intune, and other RMM tools. The ideal candidate has 6+ years of MSP experience, strong communication, and a