Tier III Service Desk Lead | Escalations & Projects

Unió Digital

Tucson (AZ)

On-site

USD 90,000 - 120,000

Full time

5 days ago

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Job summary

Unió Digital is seeking a Tier III Service Desk Technician in Tucson, AZ to act as the technical authority for the service desk team. You will own escalations, lead complex project implementations, and shape the technical direction of the MSP delivery practice.

You will mentor Tier I/II technicians, create runbooks and automation scripts, and collaborate with Project Services on large engagements. A strong Microsoft 365/Azure background is required.

Qualifications

5+ years in MSP or enterprise IT with deep Microsoft 365 + Azure expertise.
Strong networking skills including firewall config, routing, segmentation, VPN/ZTNA.
Scripting/automation experience with PowerShell, Bash, or equivalent.

Responsibilities

Serve as final-tier escalation for complex incidents across clients.
Lead architecture and implementation of major projects (M365 tenant builds, network redesign, security hardening).
Train and mentor Tier I and II technicians.
Author runbooks, automation scripts, and scalable documentation.
Coordinate with Project Services for handoff of large engagements.

Skills

Microsoft 365

Azure

Networking

Scripting/Automation

Mentoring/Leadership

Job description

You will mentor Tier I/II technicians, create runbooks and automation scripts, and collaborate with Project Services on large engagements. A strong Microsoft 365/Azure background is required.

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