Senior Third-Party Risk & Relationship Manager

USAA Life Insurance Company; San Antonio (TX); Hybrid; USD 110,000 - 170,000; Full time

Job summary

USAA Life Insurance Company in the United States seeks a Senior Third Party Relationship Manager to lead risk-driven management of multiple external partners. This role emphasizes regulatory compliance, onboarding/offboarding activities, and collaboration with Risk, Compliance, Procurement, and IT teams to protect capital and enhance operational efficiency.

The position requires in-office presence four days a week in multiple US locations, including San Antonio, TX, with relocation not offered.

Responsibilities

• Be responsible for effective and compliant management of multiple third-party relationships with inherent risks that can decrease or hinder the Enterprise's ability to execute on one area of the mission, damage reputation, or impair financial stability of the Enterprise such that capital strength or liquidity is impacted.
• Leverage extensive knowledge of industry laws and regulations along with approved USAA third-party risk management and procurement policies, standards, processes and controls, technology and tools, etc.to identify, measure, document, mitigate, and manage existing and emerging risks while diligently monitoring third-party relationship compliance with USAA and regulatory requirements.
• Be responsible for driving execution of required on-boarding activities ensuring third-party providers have required access to appropriate USAA systems, facilities, on-line resources, training, etc., with support from Procurement, Information Security, Compliance, etc.
• Ensure termination of relationships including removal of system and physical access to USAA assets as well as coordinating transition to in-house functional area or on-boarding of an alternate third-party.
• Execute the Inherent Risk Questionnaire (IRQ) process to assess risk profiles of third-parties and ensure effective application of appropriate rigor to manage risks through the duration of the relationship.
• Identify, monitor, and manage action plans to address risk and performance issues/findings. Follow approved escalation processes to ensure timely issue resolution and completion of action plans. Assists leadership in preparing responses to regulatory inquiries involving assigned relationships.
• Partner with first-line of defense (i.e., Business Risk and Control Advisors) and second-line of defense partners (i.e., Risk, Compliance) to develop, implement and monitor operational controls that enable effective management and deliver expected performance from integrated business processes (end-to-end USAA and third-party execution).
• Ensure contract documentation accurately reflects products/services provided via assigned third-party relationships and monitors third-party's ability to deliver against contractual requirements and service level agreements. Supports the development of key performance indicators for the relationship. Monitors third-party relationships for Member complaints and levels of Member satisfaction. Reconciles and ensures payment of third-party relationship invoices, purchase orders and spend management.
• Foster effective collaborative partnerships with third-party suppliers and internal clients. Facilitates management routines and documents conversations between USAA stakeholders and third-party relationships to gain alignment of approach to compliance with new or changing logs and regulations, strategic direction and road maps, risk appetite, etc.
• Identify Enterprise value through analysis of the strategic objectives of sourcing a product/service to a third-party and evaluating the alignment with broader CoSA and Enterprise objectives; development of projections of future demand related to third-party relationships based on expertise in business, industry, and other trends.
• Serve as a coach to peers and team members and acts as a resource for escalated issues.
• May be required to perform the duties of a Third Party Manager (TPM) in situations where there is a need to aggregate risk and strategic value of the Third Part

Job description

USAA Life Insurance Company in the United States seeks a Senior Third Party Relationship Manager to lead risk-driven management of multiple external partners. This role emphasizes regulatory compliance, onboarding/offboarding activities, and collaboration with Risk, Compliance, Procurement, and IT teams to protect capital and enhance operational efficiency.

The position requires in-office presence four days a week in multiple US locations, including San Antonio, TX, with relocation not offered.