Senior Terminal Operations Leader

Universal Logistics Holdings, Inc.; Gary (IN); On-site; USD 85,000 - 110,000; Full time

Job summary

Universal Logistics Holdings, Inc. in Gary, IN seeks a seasoned Terminal Manager to oversee day-to-day operations of a transportation terminal, ensuring safe, efficient, and profitable service execution. Lead drivers, dispatchers, and staff while maintaining strong customer relationships and compliance.

Responsibilities include staffing, scheduling, KPI monitoring, budget oversight, and collaborating with customers and corporate teams to drive continuous improvement and growth in service levels.

Qualifications

• Bachelor's degree in Supply Chain, Logistics, Transportation, or related field.
• 5+ years leadership experience in transportation or logistics environments.
• Experience managing drivers, dispatch operations, and customer relationships.

Responsibilities

• Lead daily terminal operations to ensure safe, efficient, and cost-effective transportation services.
• Oversee driver management, dispatch operations, route planning, and fleet utilization.
• Ensure on-time pickup and delivery performance while maintaining high levels of customer service.
• Serve as the primary escalation point for operational, driver, customer, and service-related issues.
• Manage staffing levels, scheduling, attendance, and employee development within the terminal.
• Recruit, coach, train, and mentor drivers and support staff to drive performance and engagement.
• Monitor KPIs, including service performance, productivity, safety, and profitability.
• Develop and implement action plans to improve operational efficiency and customer satisfaction.
• Ensure compliance with DOT regulations, FMCSA requirements, company safety standards, and customer expectations.
• Conduct safety meetings and performance discussions as necessary.
• Maintain accurate operation records, payroll data, and compliance documentation.
• Manage terminal budgets, labor expenses, equipment utilization, and operating costs.
• Partner with customers to address concerns and identify opportunities for growth.

Skills

Leadership

Driver management

Dispatch operations

DOT regulations knowledge

Customer service

Analytical skills

Communication skills

Excel

Budgeting

Staff development

Problem-solving

Decision-making

Education

Bachelor's degree in Supply Chain/Logistics/Business Administration

Tools

TMS (Transportation Management System)

MS Office

Job description

Universal Logistics Holdings, Inc. in Gary, IN seeks a seasoned Terminal Manager to oversee day-to-day operations of a transportation terminal, ensuring safe, efficient, and profitable service execution. Lead drivers, dispatchers, and staff while maintaining strong customer relationships and compliance.

Responsibilities include staffing, scheduling, KPI monitoring, budget oversight, and collaborating with customers and corporate teams to drive continuous improvement and growth in service levels.