Senior Teller - Macdill Tampa

Seacoast Bank; Tampa (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

An established industry player is seeking a Senior Teller to join their dynamic team in Tampa. This role involves building strong customer relationships, processing transactions, and ensuring compliance with banking regulations. The ideal candidate will excel in customer service, possess strong communication skills, and demonstrate a commitment to teamwork. With a focus on innovation and community involvement, this position offers a unique opportunity to contribute to the financial well-being of customers while advancing your career in a supportive environment. If you are passionate about finance and customer service, this role is perfect for you.

Qualifications

• 12 months cash handling experience required.
• Excellent communication and interpersonal skills needed.

Responsibilities

• Process checks and cash transactions adhering to bank policies.
• Build rapport with customers to understand their financial goals.

Skills

Cash Handling

Customer Service

Relationship Building

Communication Skills

Problem Solving

Sales Skills

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

Join to apply for the Senior Teller - Macdill Tampa role at Seacoast Bank

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Join to apply for the Senior Teller - Macdill Tampa role at Seacoast Bank

• Exhibit consistent relationship building including, but not limited to:
• Prepare for various customer interactions
• Build rapport
• Effectively utilize and document open and closed-ended questions to understand current and future financial goals of customers
• Match customer needs to Seacoast Bank products and services
• Confidently and proficiently explain Seacoast Bank products and services to customers
• Proven ability to create and enhance relationships based on customer needs
• Ask for referrals from new and existing customers
• Exhibit good listening skills and speak clearly and persuasively in positive or negative situations.
• Respond promptly to customer needs and requests for service.
• Quickly seek out appropriate people in more complex financial matters.
• Able to balance business needs with customer requests while managing potential risk to bank.
• Embrace new technology and remain up to date on industry changes to create an open environment that fosters idea generation and innovation.
• Participate in community, charitable or civic events.
• Exhibit strong work ethics and teamwork, collaborating with other associates within the branch and across the organization.
• Display Proficient knowledge of consumer deposit and lending products and processes.
• Exhibit proficiency in outbound calling process.
• Demonstrate proficiency in identifying referral opportunities with internal business partners.
• Participate in presentations regarding banking products/services through networking events.
• Display proficiency in Customer facing technology with the ability to discuss with and enroll customers in self-service products/processes.
• Develop an introductory knowledge of small business deposit products and processes including account maintenance.

Operational Functions

• Process checks, cash and the sale of negotiable instrument transactions adhering to the banks current policies and procedures.
• Ensure branch adherence to AML/BSA requirements (Currency Transaction Reports, Suspect Activity Form, etc.), audit procedures, operational procedures, dual control, security, Business Continuity, and all other regulated banking requirements to protect associates, clients, and bank assets. Assists in remediating audit / scorecard / QC deficiencies.
• Proactively helps to resolve customer concerns in a timely, professional and positive manner, escalating issues to the next level of authority as needed.
• Balance cash drawer daily and monitors own work for accuracy.
• Follow instructions and responds to management direction to help resolve more difficult customer objections, and solves problems in a timely and positive manner to retain the customer relationship.
• Adhere to Seacoast Bank’s Code of Conduct.
• Follow all safety and security procedures.
• Oversee day to day operations of the branch (including vault and ATM responsibilities).
• Maintain and update documents for all audit and compliance requirements.

EDUCATION and/or EXPERIENCE:

• High School diploma or equivalent required.
• Minimum of 12 months cash handling experience required.
• Minimum of 12 months previous experience in retail sales and/or financial services experience preferred.
• Flexible schedule required with ability to work during hours of operations, including weekends and occasional non-bank operational hours.
• Demonstrate excellent communication (written and verbal) and interpersonal skills.
• Able to work independently and exercise a high degree of initiative.
• PC Proficiency in Desktop, Laptop, Tablet, and Smartphone devices as well as Microsoft Office Suite software.

The Statements above are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties, and skills. Because these statements are general, the job description is used for a variety of purposes including job evaluations; performance reviews; recruitment; etc. All Associates are required to adhere to the highest legal and ethical standards applicable to our industry. It is the policy of Seacoast Bank that all Associates will be familiar and compliant with all regulatory, legal, ethical and Bank risk mitigation requirements pertaining to both our industry and their individual roles. This includes the on time, successful completion of annual required training post-hire and effective execution of role responsibilities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Relationship Building

• Exhibit consistent relationship building including, but not limited to:

• Prepare for various customer interactions
• Build rapport

• Effectively utilize and document open and closed-ended questions to understand current and future financial goals of customers
• Match customer needs to Seacoast Bank products and services

• Confidently and proficiently explain Seacoast Bank products and services to customers
• Proven ability to create and enhance relationships based on customer needs
• Ask for referrals from new and existing customers
• Exhibit good listening skills and speak clearly and persuasively in positive or negative situations.
• Respond promptly to customer needs and requests for service.
• Quickly seek out appropriate people in more complex financial matters.
• Able to balance business needs with customer requests while managing potential risk to bank.
• Embrace new technology and remain up to date on industry changes to create an open environment that fosters idea generation and innovation.
• Participate in community, charitable or civic events.
• Exhibit strong work ethics and teamwork, collaborating with other associates within the branch and across the organization.

• Display Proficient knowledge of consumer deposit and lending products and processes.
• Exhibit proficiency in outbound calling process.
• Demonstrate proficiency in identifying referral opportunities with internal business partners.
• Participate in presentations regarding banking products/services through networking events.
• Display proficiency in Customer facing technology with the ability to discuss with and enroll customers in self-service products/processes.
• Develop an introductory knowledge of small business deposit products and processes including account maintenance.

Operational Functions

• Process checks, cash and the sale of negotiable instrument transactions adhering to the banks current policies and procedures.
• Ensure branch adherence to AML/BSA requirements (Currency Transaction Reports, Suspect Activity Form, etc.), audit procedures, operational procedures, dual control, security, Business Continuity, and all other regulated banking requirements to protect associates, clients, and bank assets. Assists in remediating audit / scorecard / QC deficiencies.
• Proactively helps to resolve customer concerns in a timely, professional and positive manner, escalating issues to the next level of authority as needed.
• Balance cash drawer daily and monitors own work for accuracy.
• Follow instructions and responds to management direction to help resolve more difficult customer objections, and solves problems in a timely and positive manner to retain the customer relationship.
• Adhere to Seacoast Bank’s Code of Conduct.
• Follow all safety and security procedures.
• Oversee day to day operations of the branch (including vault and ATM responsibilities).
• Maintain and update documents for all audit and compliance requirements.

EDUCATION and/or EXPERIENCE:

• High School diploma or equivalent required.
• Minimum of 12 months cash handling experience required.
• Minimum of 12 months previous experience in retail sales and/or financial services experience preferred.
• Flexible schedule required with ability to work during hours of operations, including weekends and occasional non-bank operational hours.

• Demonstrate excellent communication (written and verbal) and interpersonal skills.
• Able to work independently and exercise a high degree of initiative.
• PC Proficiency in Desktop, Laptop, Tablet, and Smartphone devices as well as Microsoft Office Suite software.

The Statements above are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties, and skills. Because these statements are general, the job description is used for a variety of purposes including job evaluations; performance reviews; recruitment; etc. All Associates are required to adhere to the highest legal and ethical standards applicable to our industry. It is the policy of Seacoast Bank that all Associates will be familiar and compliant with all regulatory, legal, ethical and Bank risk mitigation requirements pertaining to both our industry and their individual roles. This includes the on time, successful completion of annual required training post-hire and effective execution of role responsibilities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance

• Industries

  Banking

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