Senior Teller - Macdill Tampa

Seacoast National Bank; Tampa (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated individual to enhance customer relationships and manage branch operations. This role involves engaging with customers to understand their financial needs, processing transactions, and ensuring compliance with regulations. The ideal candidate will possess strong communication skills, a knack for technology, and a commitment to providing excellent service. Join a dynamic team where your contributions will drive customer satisfaction and operational excellence!

Qualifications

• High School diploma or equivalent required.
• At least 12 months of cash handling experience required.

Responsibilities

• Build and maintain relationships with customers to understand their financial goals.
• Process transactions in accordance with policies and ensure compliance.

Skills

Customer Relationship Management

Communication Skills

Cash Handling

Technology Proficiency

Education

High School Diploma

Tools

Microsoft Office

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Relationship Building

• Build and maintain relationships with customers by preparing for interactions, building rapport, and understanding their financial goals through effective questioning.
• Match customer needs with Seacoast Bank products and services, confidently explaining offerings and creating opportunities for referrals.
• Exhibit strong listening and communication skills, respond promptly to customer requests, and escalate complex issues appropriately.
• Embrace technology and industry changes, participate in community events, and collaborate with team members.
• Demonstrate proficiency in consumer deposit and lending products, outbound calling, and customer technology.
• Develop basic knowledge of small business deposit products and processes.

Operational Functions

• Process transactions in accordance with policies, ensure compliance with AML/BSA and audit requirements, and assist in audit remediation.
• Resolve customer concerns professionally, balance cash drawer daily, and follow safety and security procedures.
• Oversee branch operations, including vault and ATM responsibilities, and maintain audit and compliance documentation.

Education and Experience

• High School diploma or equivalent required.
• At least 12 months of cash handling experience required.
• Retail sales and/or financial services experience preferred.
• Flexible schedule including weekends and occasional non-bank hours.
• Excellent communication skills, ability to work independently, and proficiency with technology and Microsoft Office.

The above statements are intended to describe the general nature and level of work performed. They are not exhaustive and are subject to change. All associates must adhere to legal, ethical, and risk mitigation standards, including completing required training on time.