Teller

Langley Federal Credit Union; Hampton (VA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Educational Assistance

Student Loan Repayment

Career Growth Opportunities

Paid Vacation

13 Paid Holidays

Floating Holidays

Paid Sick Time

401K Match

Disability Insurance

Life Insurance

Voluntary Life Insurance

Health & Dependent Care

Job summary

Langley Federal Credit Union is seeking a Full Time Teller for our Aberdeen Branch in Hampton, VA. You will serve Langley members in person, process a variety of transactions, and promote Langley products and services to help members save, borrow, and spend wisely.

Expect to handle cash accurately, comply with regulatory requirements, and document each interaction using our CRM and Document Management System. A strong focus on service, teamwork, and fraud deterrence will guide your daily work.

Qualifications

• Associate degree or two years of face-to-face customer service or sales experience with cash handling.
• Strong accuracy and attention to detail in processing transactions.
• Ability to educate members about Langley products and services.

Responsibilities

• Process all member transactions accurately and in compliance with regulations.
• Handle cash transactions and operate core banking system.
• Assist members with service requests and document interactions.
• Educate members on products and services and refer to internal partners.
• Support branch operations and uphold policies and security measures.

Skills

Cash handling

Customer service

Sales experience

CRM usage

Education

Associate degree or related experience

Tools

CRM system

Document Management System

Job description

Imagine being part of a company where your growth is valued and your journey is supported. Imagine yourself at Langley Federal Credit Union, where we're dedicated to shaping a meaningful path together. You belong at Langley.

Langley Federal Credit Union is one of the 100 largest credit unions in the United States, with over $5B in assets and over 390,000 members. We are constantly growing and have recently expanded to neighboring states and other parts of Virginia.

Langley is committed to being the best place you will ever work, and it all begins with our comprehensive employee benefits package, which includes affordable medical, dental, and vision plans in addition to:

Investing in You:

• Educational Assistance, encompassing books, lab fees, registration costs, and more.
• Support for Student Loan Repayment.
• Abundant Career Growth Opportunities.

Time Off That Matters:

• Generous Paid Vacation that starts accumulating from day one, progressively increasing with every five years of service, up to a maximum cap.
• Celebrate 13 Paid Holidays, including your birthday and the day following Thanksgiving; enjoy Floating Holidays too!
• Paid Sick Time for all team members.

Financial Security:

• Highly competitive 401K plan featuring a 6% company match, with immediate vesting with a ROTH IRA option.
• Company-covered short- and long-term disability insurance.
• Complimentary Life Insurance and the choice of additional Voluntary Life Insurance.
• Flexible Health Care and Dependent Care benefits.

Langley Federal Credit Union is currently hiring for a Full Time Teller to work on-site from our Aberdeen Branch located in Hampton, VA.

Job Summary:

Provides Langley members with impeccable service in person while accurately processing all types of member transactions. Educates members on Langley products and services to improve members' lives by helping them save, borrow, and spend wisely.

Essential Functions, Duties, and Responsibilities:

• Processes all types of transactions for members, including balance inquiries, transfers, payments, loan advances, account openings, and all other requests through our core system.
• Processes cash transactions accurately and in compliance with all regulatory requirements.
• Assists members with all service requests, documenting the interaction and following up utilizing the Customer Relationship Management (CRM) tool and Document Management System.
• Educates members on Langley products and services, making referrals to internal business partners.
• Fosters teamwork by professionally interacting with peers, supervisors, and other Langley employees.
• Serves as a mentor and role model for all tellers, providing adequate on-site training.
• Serves as a front-line deterrent against fraud and theft, protecting members and the Credit Union.
• Assists with all other branch operational duties as assigned.
• Complies with all Credit Union policies and regulatory requirements.
• Works at other branch locations as needed.

Qualifications:

• An associate degree or two years of face-to-face customer service or sales experience, including cash handling, or an equivalent combination of education and experience, is required.

Targeted Pay Range - $17.00 - $19.03 based on qualifications and experience

Our Keys to Success:

• Service Champion - Adopts a service orientation, building trusting relationships and delivering value for associates, members, and communities.
• Langley Ambassadors - Demonstrates a passion for Langley's vision, encouraging diversity, equity, and inclusion while considering Langley's values when making decisions and taking accountability for delivering results.
• Agile in Action - Adapts to changes in the business, demonstrating innovation to improve Langley and advance the business into the future.
• Team Driven - Collaborates across Langley, communicating with transparency and prioritizing a team-based approach that delivers optimal outcomes for associates, members, and communities.
• Continuous Learners - Maintains an understanding of Langley's business and how value is delivered to members and actively pursues opportunities to grow oneself and strengthen the organization.

Physical Requirements:

The physical demands described here represent those an employee must meet to successfully perform this position's essential functions, duties, and responsibilities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is frequently required to talk, hear, sit, and use hands and fingers to operate standard office equipment such as a mouse, keyboard, or telephone, as well as non-standard equipment like debit card machines, ATMs, and bill and coin counters. Handling and manipulating small objects like bills and coins, reaching with hands and arms, and standing and walking are also frequently required. Occasional lifting up to 10 lbs. may be required. Specific vision requirements for the job include close vision (at 20 inches or less).

Working Conditions:

The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Work is performed in an indoor, climate-controlled retail branch environment where the noise level can range from quiet to moderate. The ability to work a flexible schedule, including Saturdays, is required.

This job description is not designed to cover or contain a comprehensive listing of functions, duties, or responsibilities required of the employee. Functions, duties, and responsibilities may change, or new ones may be assigned at any time, with or without notice.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.