Senior Teller

First Interstate Bank; Hot Springs (SD); On-site; USD 30,000 - 46,000; Full time

Job summary

First Interstate Bank in Hot Springs, SD, seeks a Senior Teller to handle teller transactions in both lobby and drive-up areas and to deliver outstanding client service. This role involves developing and maintaining client relationships by recognizing referral opportunities for additional products and other lines of business.

The position emphasizes accurate cash handling, adherence to dual-control procedures, and strong product knowledge to support the branch’s success and community involvement.

Qualifications

• High School Diploma or GED required.
• 1–3 years in cash handling and customer service.
• Strong math and numerical skills.
• Excellent written and verbal communication.

Responsibilities

• Process deposits, loan payments, mortgage payments, credit card payments, escrow payments, cash advances, and cashier’s checks.
• Provide personalized client service by answering questions and offering solutions.
• Identify cross-sell and referral opportunities to other bank services.
• Maintain confidentiality and adhere to bank policies and procedures.

Skills

Cash handling

Customer service

Communication

CRM systems

Teamwork

Education

High School Diploma or GED

Tools

360View

Job description

This position is located at our Hot Springs, SD branch.

What’s Important to You

We know your career is just one aspect of a meaningful, complex, and demanding life. That’s why we designed our compensation and benefits package to provide employees and their families with as much choice as possible. Generous Paid Time Off (PTO) in addition to paid federal holidays. Child Care Assistance Program for eligible dependent(s). Exercise reimbursement program for employees. The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it. We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate.

SUMMARY

The Senior Teller will be responsible for daily teller transactions in both the lobby and drive‑up locations of the branch and participate in all dual control functions. This position is also responsible for the delivery of outstanding client service and for developing and maintaining client relationships by recognizing referral opportunities for additional products and other lines of business.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides client account services by processing deposits, loan payments, mortgage payments, credit card payments, escrow payments, cash advances, check cashing, selling cashier’s checks, proof transactions, and buying or selling foreign currency.
• Delivers personalized client service in person and over the phone by answering questions, assisting with issues, and offering solutions.
• Processes additional transactions as needed, including preparing currency transaction reports.
• Completes special client requests such as closing accounts, processing check orders, exchanging foreign currency, providing special statements and copies, completing referrals, and performing safe‑deposit box procedures.
• Reconciles cash drawer by verifying cash transactions, counting and packaging currency and coin, submitting excess cash and mutilated currency to the vault custodian, and maintaining an authorized cash supply.
• Utilizes 360View to record activities, incidents, and referrals to business partners and other lines of business.
• Processes consumer credit card applications.
• Identifies cross‑sell and referral opportunities by answering inquiries, informing clients of new services and product promotions, determining client needs, and directing clients to a banker.
• Contributes to client service and overall bank success by welcoming new or different requests and collaborating with team members to achieve results.
• Complies with bank operations and security procedures, including participating in dual‑control functions, maintaining client traffic surveys, auditing other teller currency, and assisting in certification of proof.
• Maintains client confidence and protects bank operations by keeping information confidential and cautioning others regarding potential breaches.
• Enhances job knowledge by attending training sessions.
• Recognizes the need to place holds according to Reg CC and bank policies and adheres to proper check and cash‑handling standards.
• Demonstrates strong product knowledge and proficiency with client‑facing systems.
• Completes work accurately with minimal errors.
• Participates in volunteer activities and financial education efforts.
• Embraces First Interstate Bank’s vision, mission, and values.
• Performs other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to handle confidential and sensitive information with discretion.
• Strong mathematical aptitude.
• Excellent written and verbal communication skills.
• Working knowledge of digital platforms, CRM systems, and emerging technologies.
• Strong interpersonal skills.
• Adheres to all check and cash‑handling standards and meets or exceeds bank cash‑balancing requirements.
• Demonstrates compliance with all bank regulations related to assigned job functions and applies regulatory standards appropriately.
• Stays current on regulatory changes and follows all bank policies and procedures.
• Completes all required annual and job‑specific training.

EDUCATION AND/OR EXPERIENCE

• High School Diploma or General Education Degree (GED) required
• 1-3 years experience in a cash handling and customer service role required

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

• Dexterity of hands/fingers to operate computer keyboard and mouse
• Frequently Handling
• Frequently Hearing
• Frequently Lifting
• Occasionally (up to 25 lbs)
• Sitting
• Occasionally Standing
• Frequently Talking
• Frequently Walking
• Occasionally Noise Level - Moderate
• Typical Work Hours - Vary based on scheduling and business need
• Regular and Predictable Attendance - Required
• Travel - as needed

First Interstate Bank is an equal opportunity employer committed to a diverse workforce and a barrier-free employment process.

Employment is based solely on an individual's merit and qualifications directly related to the position.

We do not discriminate on the basis of race, color, religion, national origin, ancestry, pregnancy status, sex, age, marital status, disability, medical condition or any other characteristics protected by law.

We make all reasonable accommodations to meet the obligations set forth under the Americans with Disabilities Act (ADA) and state disability laws.

In order to ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974, and Title I of the Americans with Disabilities Act of 1990, as amended, individuals that require accommodation in the job application process for a posted position may contact us Monday through Friday, 8 am to 5 pm MST at [e-mail].

All applicants must pass pre-employment screenings including a background check.

First Interstate BancSystem participates in E-Verify which will require new employees to verify their identity and employment eligibility through the internet-based system operated by the Social Security Administration (SSA) and the Department of Homeland Security (DHS).

E-Verify Notice English or Spanish Right to Work Notice English or Spanish