Universal Banker

Jobtailor; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Jobtailor in Charlotte, NC is seeking a Customer Service oriented Banking Associate to drive needs-based conversations, process transactions, and deliver loan products while ensuring accurate packages. The role emphasizes precise transaction handling and strong compliance with banking regulations.

You will maintain knowledge of retail banking products, enhance customer relationships, and address customer needs, while referring to other services as appropriate.

Qualifications

• 1+ years of banking, cash handling, or retail experience.
• Strong analytical, accuracy, and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to pass a criminal background check.
• Ability to pass a credit check.

Responsibilities

• Drive proactive needs-based sales conversations through service-to-sales interactions, teller interactions, and appointment setting.
• Maintain comprehensive knowledge of retail banking products and services.
• Enhance existing customer relationships and cultivate new relationships by understanding and addressing customer needs.
• Deliver loan products while ensuring packages are correct and complete.
• Refer customers to other areas of the bank for additional banking products and services.
• Educate customers on transaction-management technology, tools, and resources.
• Apply product and service knowledge to solve customer problems.
• Process deposits, withdrawals, and other routine transactions accurately and confidentially.
• Ensure adherence to banking regulations and internal policies.

Skills

Analytical skills

Interpersonal communication

Problem solving

Cash handling

Tools

Transaction Management

Job description

• Drive proactive needs-based sales conversations through service-to-sales interactions, teller interactions, and appointment setting


• Maintain comprehensive knowledge of retail banking products and services


• Enhance existing customer relationships and cultivate new relationships by understanding and addressing customer needs


• Deliver loan products while ensuring packages are correct and complete


• Refer customers to other areas of the bank for additional banking products and services


• Educate customers on transaction-management technology, tools, and resources


• Apply product and service knowledge to solve customer problems


• Process deposits, withdrawals, and other routine transactions accurately and confidentially


• Ensure adherence to banking regulations and internal policies

Requirements

• 1+ years of previous banking, cash handling, or retail experience


• Demonstrated analytical, accuracy, and problem-solving skills


• Strong verbal and written interpersonal communication skills


• Must be able to pass a criminal background check


• Must be able to pass a credit check

Core Competencies

Demonstrates expertise in retail banking products and services, with a strong focus on customer relationship management and needs-based sales strategies. Proficient in transaction processing and adherence to banking regulations.

Highest-signal resume keywords

• Retail Banking Experience


• Customer Relationship Management


• Transaction Processing


• Analytical Skills


• Interpersonal Communication

ATS Optimization Keywords

Hard Skills

• Cash Handling


• Loan Product Delivery


• Transaction Management


• Problem Solving


• Regulatory Compliance

Soft Skills

• Verbal Communication


• Written Communication


• Customer Service

Certifications & Qualifications

• Criminal Background Check


• Credit Check

Industry Keywords

• Retail Banking


• Customer Needs Assessment


• Sales Conversations


• Appointment Setting

Tools & Technologies

• Transaction-Management Technology