Senior Telematics Operations Analyst

RiseMe; Scottsdale (AZ); On-site; USD 90,000 - 130,000; Full time

Job summary

RiseMe seeks a Senior Analyst, Engineering – Telematics Operations to own telematics workstreams and drive performance across GPS devices and AIM360. You will monitor device health, troubleshoot complex issues, and coordinate with vendors, Field Operations, IT, and Finance to improve fleet visibility and operational outcomes.

You will develop KPIs, dashboards, and SOPs, while contributing to testing, deployment, and lifecycle management of new telematics technologies.

Qualifications

• Bachelor’s degree in Engineering, Business Analytics, Information Systems, Supply Chain, Logistics, Transportation, Data Analytics, or a related field.
• 5 years of relevant professional experience in telematics, GPS/fleet technology, transportation, logistics, intermodal operations, fleet management, supply chain, IoT, asset tracking, or related fields.
• Demonstrated experience independently managing programs, projects, processes, or significant operational workstreams, and driving analytical or technical issues to resolution.

Responsibilities

• GPS / Telematics Operations: Manage telematics programs and operational tasks independently, including device activation, connectivity, health checks, configuration, lifecycle management, and ensuring GPS devices are correctly linked to chassis.
• GPS / Telematics Operations: Oversee and analyze device and system performance, addressing issues like non-reporting, poor performance, damage, tampering, misconfiguration, or anomalies; troubleshoot problems related to hardware, vendor systems, interfaces, installation methods, and asset data.
• GPS / Telematics Operations: Collaborate with vendors and FlexiVan teams to handle device installation, activation, replacement, warranty claims, repairs, removals, and recycling, while identifying recurring problems and implementing corrective or preventive solutions.
• Data Integrity & Systems Reconciliation: Ensure data integrity across AIM360, FlexiVan, and vendor systems through reconciliation, validation, and exception analysis.
• Data Integrity & Systems Reconciliation: Analyze datasets and API/EDI feeds to identify trends, anomalies, reporting gaps, and data-quality issues, and drive corrective action.
• Data Integrity & Systems Reconciliation: Develop KPIs, dashboards, and exception reporting; perform root-cause analysis and implement controls and process improvements.
• GPS Technology, Testing & Location Intelligence: Support the evaluation, testing, validation, deployment, and post-deployment monitoring of GPS devices, sensors, firmware, configurations, and emerging telematics technologies.
• GPS Technology, Testing & Location Intelligence: Execute structured test plans and assess device connectivity, reporting behavior, battery performance, location accuracy, installation quality, durability, tamper activity, and overall performance under real-world intermodal operating conditions.
• GPS Technology, Testing & Location Intelligence: Manage geofence, landmark, and location-data requirements within AIM360 and associated vendor systems while supporting technology pilots and enhancements that improve chassis visibility, location accuracy, operational performance, and customer value.
• Intermodal Operations, Vendors & Stakeholders: Leverage telematics data to improve chassis visibility, utilization, location accuracy, container/chassis marriage reporting, and operational decision-making across ports, rail ramps, depots, customer locations, and storage yards.
• Intermodal Operations, Vendors & Stakeholders: Serve as an operational and technical point of contact for assigned telematics vendors; monitor device performance, service levels, warranties, and corrective actions, and ensure issues and vendor obligations are resolved through verified resolution.
• Process Improvement, Documentation & Cost Efficiency: Create and continuously improve SOPs, workflows, technical instructions, troubleshooting guides, and field-facing documentation, identifying opportunities to automate or streamline manual, repetitive, inefficient, or error-prone processes.
• Process Improvement, Documentation & Cost Efficiency: Drive cost and operational-efficiency initiatives across GPS hardware, communications, maintenance and repair, warranty utilization, replacement activity, vendor services, and device lifecycle management.
• Process Improvement, Documentation & Cost Efficiency: Provide technical guidance, knowledge-sharing, onboarding, and mentorship to Telematics Analysts, Field Operations personnel, and other stakeholders; lead or participate in special projects as assigned.

Skills

Excel / PivotTables

Office 365

GPS / Telematics

Data reconciliation

SOPs / documentation

Education

Bachelor’s degree in Engineering / Analytics / related field

Tools

SQL

Python

Job description

RiseMe seeks a Senior Analyst, Engineering – Telematics Operations to own telematics workstreams and drive performance across GPS devices and AIM360. You will monitor device health, troubleshoot complex issues, and coordinate with vendors, Field Operations, IT, and Finance to improve fleet visibility and operational outcomes.

You will develop KPIs, dashboards, and SOPs, while contributing to testing, deployment, and lifecycle management of new telematics technologies.