Senior Telecomm Engineer - Remote

Optum; La Crosse (WI); On-site; USD 92,000 - 164,000; Full time

Benefits offered by this job

Benefits package

Equity stock purchase

Job summary

Optum Serve IT is seeking an experienced engineer to design, implement, and optimize cloud-based contact center solutions. You will work across AWS and Azure, integrating Amazon Connect, APIs, and data architectures to deliver scalable services.

In addition to hands-on development, you will collaborate with product, security, and operations to advance the platform, with remote work options nationwide and occasional in-office collaboration in Minneapolis or Washington, DC as required.

Qualifications

• 8+ years in contact center technologies and telephony systems.
• 4+ years in Product Support, Routing, Desktop/CTI, WFM/WFO, and SBC/Telephony.
• 2+ years with Amazon Connect and telephony integrations.
• 1+ year in AI and GenAI within contact center environments.
• Experience with CI/CD and IaC (CloudFormation, CDK, Terraform).
• Proven programming skills in Python, Node.js, or Java.
• US citizenship required and ability to obtain security clearances.

Responsibilities

• Design, develop, and maintain Amazon Connect and supporting AWS services.
• Collaborate with product, engineering, security, and operations to align platform capabilities.
• Develop and maintain application, technology, and data architecture.
• Create and maintain documentation and diagrams using Draw.io, PowerPoint, Word, Excel, Confluence, and Miro.
• Work across AWS and Azure and leverage cloud-native technologies including Java, Docker, Spring Boot, and relational/noSQL databases.
• Design and integrate REST APIs and manage API gateways.
• Enable real-time data streaming and integrations using Kafka.
• Build observability solutions using Grafana and drive GenAI/AI/ML capabilities.

Skills

Contact center technologies

Routing

Desktop/CTI

WFM/WFO

AI/GenAI in contact centers

CI/CD

IaC (CloudFormation, CDK, Terraform)

Python/Node.js/Java

Education

Bachelor's degree in Information Technology or Computer Science

Tools

Amazon Connect

Draw.io

Confluence

Miro

AWS

Azure

Docker

Java

Spring Boot

MySQL

Elasticsearch

PostgreSQL

Kafka

Grafana

Job description

Elevate your career as you help us create a healthier tomorrow for everyone and discover the meaning behind Caring. Connecting. Growing together.

Our Optum Serve IT team develops cutting-edge solutions that help people live healthier lives and help make the health system work better for everyone. From advanced data analytics and AI to cybersecurity, we use innovative approaches to solve some of health care's most complex challenges. To support this mission, OSIT has initiated a multi year modernization program aimed at updating and enhancing enterprise technology systems in accordance with modern design standards

Positions in this function are involved in various aspects of design, engineering and operations of the voice data networks and related equipment. Provide project planning, implementation and support of new network or voice systems and direct technical analysis of hardware, software or networks.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities

• Design, develop, and maintain Amazon Connect and supporting AWS services
• Partner with product, engineering, security, and operations leaders to align platform capabilities
• Develop and maintain application, technology, and data architecture
• Create and maintain documentation and diagrams using tools such as Draw.io, PowerPoint, Word, Excel, Confluence, and Miro.
• Work across major cloud platforms (AWS and Azure) and leverage cloud native technologies including Java, Azure services, Docker, Microservices/Spring Boot, and relational/NoSQL databases (MySQL, Elasticsearch, PostGreSQL)
• Design and integrate REST APIs and manage API gateways
• Enable real time data streaming and integrations using Kafka
• Build and maintain observability solutions using Grafana
• Drive innovation through the design and implementation of GenAI and AI/ML capabilities

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• Undergraduate degree or equivalent experience
• 8+ years of experience in contact center technologies and telephony systems
• 4+ years of experience in Product Support, Routing, Desktop/CTI, WFM/WFO, and SBC/Telephony
• 2+ years of experience with Amazon Connect and integrating telephony solutions
• 1+ year of experience in AI and GenAI technologies applied within contact center environments
• Experience with CI/CD, IaC (CloudFormation, CDK, or Terraform)
• Proven solid programming skills in Python, Node.js, or Java
• United States citizenship is required for this position
• Must be able to obtain and maintain a suitability or determination of eligibility for a Confidential/Secret or Top Secret security clearance

Preferred Qualifications

• Bachelor's degree in Information Technology, Computer Science or related field
• Certifications such as AWS Certified Solutions Architect - Professional
• 3+ years of experience with vendors such Amazon and Microsoft
• 2+ years of experience with industry standards and best practices in contact center technologies
• 2+ years of experience with agile methodologies and DevOps practices
• All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 to $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone‑of every race, gender, sexuality, age, location and income‑deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.