Senior Telecom Engineer, Technology and Digital, M-F, 8:30A - 5P

Baptist Health; Florida; On-site; USD 76,000 - 98,000; Full time

Job summary

Baptist Health in Florida is hiring a Network Voice Engineer to ensure maximum availability of the organization's voice systems across our healthcare network. The role includes installation, maintenance, and collaboration with network engineering to plan capacity and drive telecom projects.

The position requires a Bachelor's degree or relevant experience, Cisco CUCM administration, PBX/Voice Mail/ACD expertise, and strong communication skills.

Qualifications

• Bachelor's degree or relevant work experience.
• Cisco CUCM administration, ACD training, basic network knowledge.
• Design, installation and support experience with telecommunications equipment.
• Experience with PBX administration, Voice Mail administration, ACD administration and dial peers.
• Knowledge of healthcare environment.
• Strong verbal/written communication skills, Documentation and inventory skills, Organizational skills and Solid analytical skills.
• Ability to follow directions from Senior staff members, Team player attitude.

Responsibilities

• Achieves maximum availability of the BHS Network Based Telecommunications Voice systems through effective installation and maintenance of the equipment throughout the facilities.
• Assist network engineering staff in planning telecom infrastructure capacity build out and network grooming projects.
• Implement technology solutions along with participation as a team member in Project implementations.
• Compilation and analysis of Network-Based statistical data into statistical reports for capacity planning.
• Assist the Telecommunication Manager with vendor contracts.
• Ability to perform regular Network-Based Voice System Management functions.
• Provides technical support as needed, to assist in resolving network-Based and standalone Voice specific problems: Handsets, peripheral, hardware, software, Call routing response time problems.
• Ability to provide basic network administrative functions and application support on supported systems.
• Provide support and mentoring for the lower tier Voice-Network Engineers.
• Adherence to BHS IT methodologies and standards i.e. project methodology and technology standards.

Skills

PBX administration

Voice network engineering

VOIP

Fiber optics

Education

Bachelor's degree

Tools

Cisco CUCM

SIP trunking

Call routing

Job description

Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 26 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2025-2026 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 63 high-performing honors.

What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves and that shared experience fuels out commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we're all in.

At Baptist Health, we’re committed to supporting our employees at every stage of their journey, both personally and professionally. Our approach is rooted in a “grow our own” philosophy, designed to help our team members build meaningful, long-term careers with us, supported by benefits that make a real difference, including:

Benefits

• Career growth and development opportunities, with clear pathways and ongoing support
• Comprehensive health and wellness resources that go beyond traditional benefits
• A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
• Tuition reimbursement to support continued learning and advancement
• And so much more

Together, these benefits and others reflect our commitment to caring for our people, so they can build fulfilling careers with us while making a meaningful impact every day.

Description

Achieves maximum availability of the BHS Network Based Telecommunications Voice systems through effective installation and maintenance of the equipment throughout the facilities. Assist network engineering staff in planning telecom infrastructure capacity build out and network grooming projects. Implement technology solutions along with participation as a team member in Project implementations. Compilation and analysis of Network-Based statistical data into statistical reports for capacity planning. Assist the Telecommunication Manager with vendor contracts. Ability to perform regular Network-Based Voice System Management functions. Provides technical support as needed, to assist in resolving network-Based and standalone Voice specific problems: Handsets, peripheral, hardware, software, Call routing response time problems. Ability to provide basic network administrative functions and application support on supported systems. Provide support and mentoring for the lower tier Voice-Network Engineers. Adherence to BHSF IT methodologies and standards i.e. project methodology and technology standards. Estimated salary range for this position is $75582.20 - $98256.86 / year depending on experience.

Qualifications

Degrees:

• Bachelors.

Additional Qualifications

• Bachelors degree or relevant work experience.
• Cisco CUCM administration, ACD training, basic network knowledge.
• Design, installation and support experience with telecommunications equipment.
• Required perform routine and fault isolation of digital telecommunications equipment (Fiber optic transmission, multiplexes, digital cross-connect, and channel bank equipment).
• Perform routine fault isolation testing of DS1, DS3, ISDN, VOIP, and SIP trunking communications facilities.
• Two plus years hands on experience with PBX administration, Voice Mail administration, ACD administration and navigate and troubleshoot dial peers on voice routers.
• Experience with carrier circuit provisioning and troubleshooting, and understanding of fiber optics.
• Project management experience/skills desirable.
• Ability to act as a project member on large scale projects and implementation of these projects.
• Knowledge of healthcare environment.
• Strong verbal/written communication skills, Documentation and inventory skills, Organizational skills and Solid analytical skills.
• Ability to follow directions from Senior staff members, Team player attitude.

Minimum Required Experience: 5 Years

EOE, including disability/vets