Senior Technology Solutions Specialist #512

United States Senate Sergeant at Arms; District of Columbia; Hybrid; USD 138.000 - 148.000; Vollzeit

Zusammenfassung

The United States Senate Sergeant at Arms is seeking a Senior Technology Solutions Specialist to lead macOS management as the Jamf enterprise administrator within Enterprise Management Systems. You will test and evaluate next-generation end-user technologies, oversee Apple ecosystem integrations, and support enterprise PC/hardware evaluations.

In addition to technical SME duties, you will coordinate project activities, track deliverables, mentor staff, and help drive enterprise-wide adoption of

Qualifikationen

• High School Diploma or GED required.
• 5–8 years of relevant work experience with a HS diploma.
• 3–6 years of relevant work experience with an associate degree in CS/IT.
• 1–3 years of relevant work experience with a bachelor’s degree in CS/IT.
• Advanced troubleshooting capabilities with Tier 3 support.

Aufgaben

• Performs advanced troubleshooting and resolves complex issues.
• Leads resolution of escalated issues and mentors others.
• Installs, upgrades, and maintains software/hardware.
• Conducts acceptance and integration testing of systems and applications.
• Supports vendor system implementations and resolves user-impacting issues.
• Oversees Mac hardware and Apple ecosystem integrations as the Jamf administrator.
• Coordinates project activities and tracks deliverables for enterprise-wide adoption.

Kenntnisse

Advanced troubleshooting

Jamf Pro

macOS administration

Enterprise MDM

Vendor coordination

Ausbildung

High School Diploma/GED

Associate’s degree in Computer Science/IT

Bachelor’s degree in Computer Science/IT

Tools

Unix/Linux

Active Directory

Microsoft Exchange

VPP / ABM

Jobbeschreibung

Senior Technology Solutions Specialist #512

Target Hiring Range: $138,000 - $148,000

Department: Chief Information Officer

Posting Date Range: 11/12/2026-11/26/2026

Pay Grade Range: $102745-$173959

Work Hours: 8:30am-5:30pm

FLSA Status: Exempt

Work Location Status: Hybrid

Hybrid Schedule: Six days per month onsite with specific scheduled days and times subject to the operational needs of the team as well as manager approval.

All remote or hybrid work arrangements must be performed from within the continental United States, subject to Sergeant at Arms approval.

The Senate Sergeant at Arms does not pay for relocation expenses.

This vacancy announcement closes at 11:59pm EST. Late applications will not be accepted.

JOB OVERVIEW

Job Description

The Target Hiring Range for this position is:$138,000 - $148,000

The United States Senate Sergeant at Arms is seeking a Senior Technology Solutions Specialist. This person will serve as a macOS Subject Matter Expert (SME) to join the Enterprise Management Systems Team within the Enterprise Systems and Technology Integration Branch.

In this role, you will lead the testing, engineering, and rapid evaluation of nextgeneration end-user technologies for the Senate. As the team's primary Jamf enterprise administrator, you will oversee the full lifecycle, testing, and evaluation of Mac hardware, macOS software, and Apple ecosystem integrations, while also supporting enterprise evaluations of PC hardware, mobile devices, peripherals, and key software applications. This will be in addition to supporting other technologies as required by the Senate.

Beyond acting as a technical SME, this role will contribute to highly technical projects by coordinating project activities, facilitating communication between internal and external teams, tracking deliverables, and supporting technical solutions to ensure alignment with organizational goals.

Key Accountabilities/Essential Job Duties

Performs advanced troubleshooting and collaborates with Tier 3 personnel to resolve complex technical issues. Leads resolution of escalated issues from lower-tier staff and mentors others. Performs installations, upgrades, customizations, tuning, and maintenance for software and hardware. Conducts acceptance and integration testing of systems and applications. Supports vendor system implementations and resolves user-impacting issues. Can open tickets with vendors with appropriate technical details and logs. Independently analyzes, designs, develops, implements, and maintains COTS applications for Senate users. Actively participates in product evaluations and implementations. Assists with coordination across teams for enterprise-wide adoption of new technologies. Will manage smaller technical implementations and adoptions. Creates, develops, modifies, and provides instruction on business continuity plans and related processes. Other duties, as assigned.

JOB SPECIFICATIONS

Required Education

High School Diploma/GED.

Other Duties/ Responsibilities

• Participates in on-site and on-call rotation.

Required Work Experience

• 5–8 years of relevant work experience with a high school diploma / GED.
• 3–6 years of relevant work experience with an associate’s degree in computer science, IT systems, or a related degree.
• 1–3 years of relevant work experience with a bachelor’s degree in computer science, IT systems, or a related degree.

Required Special Skills/ Knowledge

• Advanced troubleshooting techniques and the ability to work with Tier 3 personnel to resolve issues.
• Ability to independently perform system health checks, backups, installations, patches, and upgrades.
• Critical research skills and the ability to, under general guidance, conduct market research on emerging technologies.
• Ability to mentor junior staff members on how to perform tasks as well as knowledge sharing.
• Analytical skills to evaluate new hardware and software releases for their impact on the Senate environment.
• As part of our hiring process, we may conduct a skills assessment to better understand an applicant’s proficiency in key areas relevant to the role.

Desired Qualifications

• EnterpriseMDM & Mobile: Deep expertise in enterprise MDM solutions, Jamf Pro(certification preferred), Apple Business Manager (ABM), VPP, and securingiOS/Android OS. Experience managing Apple and Google Developer/Betaprograms.
• Systems& Infrastructure: Experience in system and networktroubleshooting, Unix/Linux, Microsoft Active Directory/Exchange/ServerArchitecture, and cloud computing environments (IaaS, SaaS, PaaS).
• Analysis& Quality Assurance: 5+ years conducting systems analysis,defining system requirements, creating test plans, conducting ITevaluations, developing technical documentation, and handling Tier 3escalations.
• Education: Bachelor’s degree in Computer Science or a related field preferred.
• Communication: Excellent communication skills to explain technical concepts to allaudience levels.

Working Conditions

• Sedentary with extended periods of sitting and standing.
• To meet the needs of the U.S. Senate, the person in this position may be required to work extended hours outside normal business hours, which includes but may not be limited to holidays and weekends, as necessary.
• To meet the needs of the U.S. Senate, the person in this position will be required to be on call, or report on-site on a rotation, within 4 hours.
• Essential Services are functions and activities that are critical to the continuous operation, security, and support of the United States Senate. These services must remain operational without interruption to ensure the Senate can conduct official business. Positions supporting essential services require employees to be available and prepared to work, including during inclement weather, holidays, weekends, late nights, and overnight hours. Due to the nature of Senate operations, essential services, including network operations and infrastructure, cannot be suspended while the Senate is in session, and maintenance activities may be required outside of normal business hours.
• Excepted Services refer to functions and activities that are authorized to continue during a lapse of appropriations because they are necessary to the performance of the Senate’s constitutional functions, address emergency circumstances that imminently threaten the safety of human life or the protection of property, or directly support essential services of the United States Senate. Employees in excepted positions are generally required to work and remain operational during a lapse of appropriations to ensure continuity of critical Senate functions. These positions may involve working non‑standard schedules, including nights, weekends, holidays, and extended hours, to maintain uninterrupted service and operational readiness.

Security Clearance

• This position requires that the applicant obtain and maintain a Secret U.S. Government security clearance.
• Applicants must be U.S. citizens in order for the SAA to submit your application for a security clearance.

CONDITIONS OF EMPLOYMENT

• 1. Be a U.S. citizen;
• 2. Be lawfully admitted for permanent residence and seeking citizenship as outlined in 8 U.S.C. § 1324b(a)(3)(B);
• 3. Be (i) admitted as a refugee under 8 U.S.C. § 1157 or granted asylum under 8 U.S.C. § 1158 and (ii) have filed a declaration of intention to become a lawful permanent resident and then a citizen when eligible; or
• 4. Owe allegiance to the U.S. (i.e., qualify as a non-citizen U.S. national under federal law).

Employment is contingent on background / security investigation results.

BENEFITS AT-A-GLANCE

The SAA provides a highly competitive benefits package for all SAA staff. Our benefits extend beyond health care coverage to help provide employees with student loan reimbursement, professional development, transportation subsidy, TSP/retirement savings, access to our Employee Assistance Program, and more! For more information regarding SAA’s benefits, please visit https://sen.gov/OPPW.

ACCOMMODATIONS

As an Equal Opportunity Employer, the SAA is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with SAA and need special assistance or an accommodation to complete the application process, please submit your request to [e-mail] with “Accommodation” in the subject line.

VOLUNTARY SELF-IDENTIFICATION FOR VETERANS' PREFERENCE

If you are identifying as veterans' preference eligible under the VEOA, please use this link to complete your application for Veterans' Preference after you apply for this position. The link will also be available on the "Thank You" page after you have submitted your job application.

Candidates only need to apply one time for veterans’ preference to be considered for all future veterans’ preference positions within the Senate Sergeant at Arms.

• All supporting documents must ONLY be provided within the Veterans’ Preference Application and within the stated deadline of the job announcement.
• Late applications for veterans’ preference will not be considered.
• Documentation to obtain veterans’ preference will not be considered if attached to the job application.
• If you need to revise or resubmit your Application for Veterans' Preference/documents, please withdraw your previous Application for Veterans' Preference and resubmit. If you require assistance, please email [e-mail].
• To view additional information regarding the VEOA, please click here.

An applicant who declines to self-identify as a disabled veteran and/or to provide information and documentation regarding his/her disabled veteran’s status will not be subjected to an adverse employment action, but the individual may be ruled ineligible for veterans’ preference.