Senior Technology Services Lead

Bank of America; Plano (TX); On-site; USD 117,100 - 183,500; Full time

Benefits offered by this job

Industry-leading benefits

Paid time off

Discretionary incentives

Job summary

Bank of America is seeking a Senior Technology Services Lead responsible for leading a team to establish operational standards and best practices in SQL Server. This role involves mentoring staff, overseeing SQL Server performance tuning, and ensuring compliance with database security best practices.

Applicants should have a strong background in managing SQL Server environments, experience in the financial industry is preferred, and a proven ability to deliver reliable technical solutions.

Qualifications

• 5 years of job related experience required.
• Strong experience managing large-scale SQL Server environments.
• Deep understanding of Microsoft Windows Server.

Responsibilities

• Leads team developing operational standards.
• Implements complex SQL Server solutions.
• Mentors staff and provides technical leadership.

Skills

Collaboration

Influence

Production Support

Risk Management

Solution Design

Analytical Thinking

Architecture

Innovative Thinking

Result Orientation

Stakeholder Management

MS SQL Server

Job description

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Position Summary

This job is responsible for leading a team to develop best practices and set operational standards. Key responsibilities include leading the plan, design, and implementation of complex solutions, applying knowledge of technology, and communicating technology solutions across audiences including technical, managerial, business executives, senior executives, and/or vendors. Job expectations may include coaching, mentoring, providing feedback and career development to members of the team, directing team activities, and adhering to defined practices and policies to obtain results. This position will help work on strategic responsibilities such as SQL Server and Windows upgrade-in-place project, speeding up and improving the reliability of SQL Server patching, and improving capabilities to troubleshoot SQL Server performance problems quickly.

Responsibilities

• Provides leadership in defect, incident, problem, and change review meetings and release activities as applicable, developing reliable and repeatable solutions to technology issues
• Manages the stability, resiliency, reliability, and performance of a wide array of supported systems
• Provides point of escalation for team members, peers, and partner teams, and shares the leadership Point of Contact for triage of high priority incidents or consulting engagements
• Mentors staff, provides technical leadership across the organization, and participates and helps with the resource interview and onboarding processes
• Directs appropriate teams to ensure alerts, monitoring, dashboards, and processes are established appropriately for new projects and initiatives
• Performs access reviews, conducts compliance activities, and serves as a delegate for administrative processes
• Supports change implementations and proactively identifies potential issues resulting from the changes
• The position will be for a Senior Technology Services Lead initially for SQL Server database technology with expansion possibilities into MongoDB, TigerGraph, SingleStore, and Cassandra.

Required Qualifications

• 5 years of job related experience required.
• Strong experience managing and supporting large-scale, enterprise-wide SQL Server environments in complex, high-availability production settings.
• Deep understanding of Microsoft Windows Server operating systems, including administration, configuration, troubleshooting, and performance optimization.
• Proven expertise in SQL Server performance tuning, including query optimization, indexing strategies, resource management, and database health monitoring.
• Strong knowledge of database security best practices, including access controls, encryption, vulnerability management, auditing, and regulatory compliance.
• Demonstrated ability to design, implement, and maintain secure, scalable, and highly available database solutions that support critical business operations.

Desired Qualifications

• Financial industry experience required.
• Knowledge of Linux based database such as MongoDB, TigerGraph, SingleStore, or Cassandra.
• Powershell or Python programming knowledge.

Skills

• Collaboration
• Influence
• Production Support
• Risk Management
• Solution Design
• Analytical Thinking
• Architecture
• Innovative Thinking
• Result Orientation
• Stakeholder Management
• MS SQL Server

Shift

1st shift (United States of America)

Hours Per Week

40

Pay Transparency details

US - NJ - Jersey City - 101 Hudson St - 101 Hudson (NJ2101)

Pay range $117,100.00 - $183,500.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible. This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.