Senior Technology Operations Specialist

ITSMF; Zebulon (NC); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental

Vision

Life insurance

Disability

401k plan

Paid holidays

Vacation time

Pension plan

RSUs

Deferred compensation

Job summary

Truist Financial Corporation is seeking a technology operations professional to support day-to-day operations across platforms, infrastructure, systems, and networks, ensuring stability and efficient performance while collaborating with other teams.

Responsibilities include monitoring performance, running runbooks, coordinating deployments, adhering to standards, documenting issues, and training junior staff to enable reliable service delivery and continuous improvement.

Qualifications

• Minimum 4 years of experience in technology operations or related technical support roles.
• Working knowledge of IT infrastructure components including hardware, software, and networks.
• Familiarity with standard operating procedures and compliance requirements in technology environments.

Responsibilities

• Delivers day-to-day operational support for designated technology platforms, infrastructure, and systems to maintain production stability and performance.
• Administers hardware, software, databases, and end user technology following established procedures for reliable service delivery.
• Monitors system performance, alerts, and queues; resolves issues or escalates as needed.
• Coordinates installation planning, tracks readiness tasks, and supports timely deployments with internal teams and vendors.
• Follows standards and procedures to support compliance, security, and risk management.
• Participates in maintenance, upgrades, and troubleshooting tasks with runbooks and documented steps.
• Documents requests, workarounds, and resolutions to support continuous improvement.

Skills

IT infrastructure knowledge

System monitoring

Troubleshooting

Education

High school diploma

Tools

ITIL

CompTIA A+

Network+

Job description

Please review the following job description:

Supports and coordinates day to day technology operations to ensure stable and efficient performance across assigned platforms, infrastructure, systems, and networks. Delivers reliable administration and support of hardware, software, databases, and end user technology, highlighting issues and trends to senior teammates and providing assistance and training to lower level support teammates to enable seamless service delivery and operational continuity.

Job Description

For this opportunity, Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.)

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Delivers day-to-day operational support for assigned technology platforms, infrastructure, and systems, helping maintain production stability and performance.
• Administers and supports hardware, software, databases, and end user technology by following established procedures, checking and adjusting work methods as needed to ensure reliable and scalable service delivery.
• Works with other technology teams to coordinate routine operational activities, raising questions or concerns when issues, risks, or dependencies are identified.
• Monitors system performance, alerts, and queues, resolving issues within defined scope and escalating more complex problems to appropriate teams for timely resolution.
• May support and coordinate installation planning activities by managing schedules, tracking readiness tasks and dependencies, identifying and addressing non-routine planning issues, and working with internal teams and vendors to support timely and compliant deployments.
• Follows and reinforces approved standards, policies, and procedures in daily work to support compliance, security, and risk management, flagging gaps or inconsistencies to more senior teammates.
• Participates in scheduled maintenance, upgrades, and troubleshooting tasks by executing runbooks and documented steps, validating outcomes, and helping minimize service disruptions.
• Documents requests, workarounds, and resolutions clearly and accurately to support continuous improvement of support processes.
• Contributes input on recurring issues and observed trends to help assess operational needs and plan improvements or small-scale technology initiatives.
• Provides technical assistance and training to lower level support teammates, including explaining procedures, walking through troubleshooting steps, and reviewing their work for accuracy where appropriate.

Qualifications

Required Qualifications

• High school diploma and a minimum of 4 years of experience in technology operations or related technical support roles.
• Working knowledge of IT infrastructure components including hardware, software, and networks.
• Familiarity with standard operating procedures and compliance requirements in technology environments.

Preferred Qualifications

• Experience with common enterprise technology platforms and tools.
• Certifications such as CompTIA A+, Network+, or equivalent.
• Exposure to IT service management frameworks (e.g., ITIL).

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:

• medical
• dental
• vision
• life insurance
• disability
• accidental death and dismemberment
• tax-preferred savings accounts
• 401k plan
• no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment
• 10 sick days (also prorated)
• paid holidays
• defined benefit pension plan (if eligible)
• restricted stock units (if eligible)
• deferred compensation plan (if eligible)

For more details on Truist’s generous benefit plans, please visit our Benefits site.

As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Equal Opportunity Employer Statement

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

EEO is the Law E-Verify IER Right to Work

Regular or Temporary: Regular

Language Fluency: English (Required)

Work Shift: 1st shift (United States of America)