Senior Technology Manager – Global Data-Network Operations

GDH; Chandler (AZ); Hybrid; USD 180,000 - 230,000; Full time

Benefits offered by this job

Hybrid schedule

Job summary

GDH is seeking a senior leader to oversee global data network operations strategy, governance, and daily management of a distributed team across data centers, branches, and cloud environments.

The role emphasizes automation, AI-driven solutions, and modernized operating models such as NOC and SRE, with a strong focus on security, reliability, and executive stakeholder engagement. A hybrid schedule is offered.

Qualifications

• 15+ years in large-scale network operations or infrastructure engineering.
• 7+ years in senior leadership roles in global environments.
• Experience with 24x7 follow-the-sun incident management.
• Professional certifications in network technologies preferred.

Responsibilities

• Develop and execute a strategy for global data network operations.
• Lead a large distributed technical team across data centers, branches, and cloud.
• Drive automation and AI initiatives to improve efficiency and incident response.
• Oversee diagnosis and resolution of complex network issues (routing, switching, SD-WAN, firewalls).
• Establish and track KPIs to improve reliability and efficiency.

Skills

Leadership

Strategic planning

Executive communication

Incident management

Network strategy

Education

Bachelor''s degree in Telecommunications, Computer Science, Information Security, or related technical discipline

Tools

Cisco ACI

VMware NSX

SD-WAN

Firewalls

Job description

Role Summary

This senior-level management role oversees the strategy, governance, and daily operations of a global data network operations team. Responsible for ensuring the reliability, security, and performance of extensive network infrastructure, the position emphasizes automation, AI-driven solutions, and modernized operating models. The role involves leading a distributed team, fostering innovation, and aligning network functions with enterprise objectives to deliver seamless connectivity across multiple environments.

Responsibilities

• Develop and execute a comprehensive strategy for global data network operations, ensuring alignment with organizational goals and standards.
• Lead and manage a large, distributed technical team providing advanced support across data centers, core networks, branches, and cloud environments.
• Drive automation and AI initiatives to enhance operational efficiency, predictive maintenance, and rapid incident response.
• Oversee the diagnosis and resolution of complex network issues related to routing, switching, SD-WAN, firewalls, and related technologies.
• Establish and track key performance indicators to improve network reliability and operational efficiency, including incident management metrics.
• Build and foster collaborative relationships with internal stakeholders, external suppliers, and cross-functional teams to support strategic objectives.
• Promote a culture of continuous improvement, transparency, and reliability through coaching, performance feedback, and development programs.
• Ensure compliance with risk, security, and regulatory requirements across all network operations.
• Manage budgets, resource planning, and workforce strategy to meet operational needs and organizational growth.
• Lead initiatives for process simplification, workload reduction, and integration of modern operating models such as NOC, SRE, and automation capabilities.

Qualifications

• Over 15 years of experience in large-scale network operations, infrastructure engineering, or related fields, with at least 7 years in senior leadership roles within complex, regulated, and global environments.
• Proven success managing 24×7 follow-the-sun teams and mission-critical incident management.
• Expert knowledge of network technologies including Routing & Switching, Firewalls, SDN (Cisco ACI, VMware NSX), SDWAN, and related tools.
• Strong background in network protocols such as TCP/IP, BGP, OSPF, MPLS, IPv6, and VPNs.
• Familiarity with modern network architectures and frameworks, including ITIL, Agile, LEAN, and DevOps.
• Excellent communication skills with the ability to engage at an executive level and influence cross-functional teams.
• Ability to work irregular hours as required for a global operational model.
• Strong analytical capabilities to identify gaps and mitigate risks in complex systems.
• Relevant industry certifications in network technologies preferred.
• Bachelor's degree in Telecommunications, Computer Science, Information Security, or a related technical discipline.

Publishing Pay Range: $180,000.00 – $230,000.00 Annually

This position offers a hybrid schedule, with time split between the office and remote work.