Senior Technologist, Technical Service – Protein/Fiber Fortification

Ingredion Incorporated; Bridgewater (MA); Hybrid; USD 84,000 - 113,000; Full time

Benefits offered by this job

Total Rewards Package

Comprehensive Benefits & Wellness

Career Growth

Employee Recognition Program

Employee Discount Program

Job summary

Ingredion Incorporated is seeking a Senior Technologist, Technical Service to provide technical support to customers and our CSPI team on protein and fiber ingredient solutions. You will develop formulations, prototypes, and data-driven reports for Go-To-Market initiatives across the US and Canada, with emphasis on plant-based protein.

You will collaborate with Sales, Marketing, and Global Applications, lead prototype development from bench to pilot scale, and ensure compliance with FSMA.

Qualifications

• Bachelor’s degree in Food Science, Chemistry or related scientific field (e.g. Food Technology, Food Engineering, Chemical Engineering) with 4+ years of product development or Master’s degree with 2+ years of experience preferably in human foods.
• Knowledge of common food processes, food ingredient functionality and ingredient interactions such as starches, hydrocolloids, fats, proteins etc., is a plus.
• Ability to formulate products across a range of food categories.
• Demonstrated analytical and problem-solving skills required for formulation development, optimization, and troubleshooting.
• Previous laboratory pilot plant & bench top experience in a research food laboratory/product development environment is a plus.
• Excellent written and oral communication skills.
• Demonstrated ability to write comprehensive technical reports and deliver technical presentations.
• Ability to travel up to 30%.

Responsibilities

• Respond to customer needs; proactively in seeking external knowledge to improve own understanding and work output. Generate and makes valuable data available to others.
• Identify formulation challenges, solve problems, and develop new, innovative ideas.
• Utilize project management skills to manage and prioritize work, executing work packages & project plans according to shifting goals to align with business needs.
• Understand project priorities and workload to balance multiple demands and deliver projects on time.
• Bring new technologies and solutions to customers by connecting and collaborating with internal and external customers.
• Learn, utilize, and strengthen understanding of the function of our products and how they interact with other ingredients in a range of applications.
• Understand packaged food markets and trends in different application segments.
• Support and lead innovative Plant Based Protein application development focused primarily for NA customers.
• Be qualified with FSMA and key pilot plant equipment.
• Support and conduct prototype development and its production from bench to pilot scale in compliance with FSMA.
• Support product supply and quality improvement for plant-based protein products.
• Be familiarized with all other platforms’ products and those application technologies, and be able to conduct technical service of those for customers.
• Be able to run the primary analytical instrument such as Micro-amylograph- Universal, microscope, powder characterizer and so on.
• Partner with few sales account managers to provide technical service for their customers.
• Support Customer & Business Development projects and initiatives.
• Understand internal and external customers’ technical needs and supports Go-To-Market teams.
• Collaborate closely with our Sales, Business Development, Marketing, and Global Applications teams as well as with individuals on our CSPI Team.
• Collaborate directly with customers via phone, face-to-face meetings, presentations, and at trade shows to develop new and creative food concepts, solutions, and product introductions.

Job description

About Ingredion: Join Ingredion, where innovation impacts lives worldwide! Without even realizing it, you’ve experienced our work in your favorite chocolate, your pet’s food, the paper you write on, and your everyday snacks. As a global powerhouse across more than 60 industries, we harness the potential of natural ingredients to transform lives. Whether you’re just starting your career or bringing years of experience, there's a place for you here to make a real difference. Be part of our team that values a wide range of perspectives and is committed to shaping a better world with every product we create.

Location: Bridgewater, NJ Workplace type: Hybrid- 4 days/week on-site & 1 day/week remote

Ingredion is seeking a Senior Technologist, Technical Service to provide technical support and expertise to customers and our internal Customer Solutions & Product Innovation (CSPI) team members on a broad range of food and beverage applications where Protein & Fiber Ingredient Solutions can primarily be used. The Senior Technical Service Technologist will support the Go to Market (GTM) strategy for a range of Texture and Healthful Solutions ingredients across the United States and Canada. This role will contribute to new product development and the creation of customer valued solutions.

The Senior Technical Service Technologist will be responsible for developing/preparing food formulations and prototypes for various customer and business initiatives on a pilot plant and lab bench top scale utilizing Good Manufacturing Practices. They will also perform research related duties as needed or assigned, support internal and external customer request; execute on analytical testing as well as document and prepare technical reports with guidance from manager.

What you will do:

Customer Relationships & Project Management:

• Respond to customer needs; proactively in seeking external knowledge to improve own understanding and work output. Generate and makes valuable data available to others.
• Identify formulation challenges, solve problems, and develop new, innovative ideas.
• Utilize project management skills to manage and prioritize work, executing work packages & project plans according to shifting goals to align with business needs.
• Understand project priorities and workload to balance multiple demands and deliver projects on time.
• Bring new technologies and solutions to customers by connecting and collaborating with internal and external customers.

Product Development/Formulation & Ingredient Functionality/Expertise:

• Learn, utilize, and strengthen understanding of the function of our products and how they interact with other ingredients in a range of applications.
• Understand packaged food markets and trends in different application segments.
• Support and lead innovative Plant Based Protein application development focused primarily for NA customers.
• Be qualified with FSMA and key pilot plant equipment.
• Support and conduct prototype development and its production from bench to pilot scale in compliance with FSMA.
• Support product supply and quality improvement for plant-based protein products.
• Be familiarized with all other platforms’ products and those application technologies, and be able to conduct technical service of those for customers.
• Be able to run the primary analytical instrument such as Micro-amylograph- Universal, microscope, powder characterizer and so on.

Team and Account/Territory Management:

• Partner with few sales account managers to provide technical service for their customers.
• Support Customer & Business Development projects and initiatives.
• Understand internal and external customers’ technical needs and supports Go-To-Market teams.
• Collaborate closely with our Sales, Business Development, Marketing, and Global Applications teams as well as with individuals on our CSPI Team.
• Collaborate directly with customers via phone, face-to-face meetings, presentations, and at trade shows to develop new and creative food concepts, solutions, and product introductions.

What you will bring:

• Bachelor’s degree in Food Science, Chemistry or related scientific field (e.g. Food Technology, Food Engineering, Chemical Engineering) with 4+ years of product development or Master’s degree with 2+ years of experience preferably in human foods.
• Knowledge of common food processes, food ingredient functionality and ingredient interactions such as starches, hydrocolloids, fats, proteins etc., is a plus.
• Ability to formulate products across a range of food categories.
• Demonstrated analytical and problem-solving skills required for formulation development, optimization, and troubleshooting.
• Previous laboratory pilot plant & bench top experience in a research food laboratory/product development environment is a plus.
• Excellent written and oral communication skills.
• Demonstrated ability to write comprehensive technical reports and deliver technical presentations.
• Ability to travel up to 30%.

Who you are:

• Flexible and adaptable, comfortable leading multiple projects concurrently.
• Able to work independently with limited supervision.
• Team player with strong interpersonal skills, technical aptitude, and problem-solving abilities.
• Proven ability to collaborate effectively with cross-functional teams.
• Curious and creative with a customer-focused mindset, ability to proactively inspire change.
• Able to deal well with ambiguity and embrace a dynamic work environment.
• Demonstrate excellent planning and organizational skills.
• Highly organized, detail oriented, and can multi-task.
• Innovative, self-motivated and high level of enthusiasm for the job.

Why Join Ingredion?

• Total Rewards Package – Competitive salary and performance-based pay recognizing your contributions to our success
• Comprehensive Benefits & Wellness Support – Health, long-term savings, and resources for your physical, mental, and emotional well-being
• Career Growth – Learning, training, and development opportunities, including tuition reimbursement
• Employee Recognition Program – A culture of real-time appreciation, with personalized recognition rewards globally
• Employee Discount Program – Provides exclusive discounts on everyday products, services, and travel

#LI-MU1

We are an equal opportunity employer and value diversity at our company. Ingredion seeks to provide a work environment that is free from harassment and discrimination. We will not tolerate any form of discrimination based on race, color, religion, age, gender, gender identity, gender expression, national origin, ancestry, handicap or disability—mental or physical—marital status, sexual orientation, veteran status, disability resulting from military service, or any other classification protected by law (“protected classifications”). We are committed to establishing and maintaining a work environment where everyone is treated with dignity and respect. Ingredion provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, we will work with the applicant to meet the job applicant's accommodation needs. Ingredion uses AI-enabled tools to support parts of the recruitment process, including resume screening and interview scheduling. These tools help match candidate skills to job requirements and streamline communication. All AI-assisted decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws. By applying, you acknowledge that AI may be used to support your application journey.

Relocation Available: Yes, Within Country Pay Range: $84,400.00-$112,533.33 Annual This pay range is not a guarantee of compensation or salary. Final base salary will be determined based on several factors which may include but are not limited to responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data and applicable bargaining agreement (if any).

Incentive Compensation: As a part of the total compensation package, this role may be eligible for the Ingredion Annual Incentive Plan or a role-specific commission/bonus.

Benefits: Full-time roles are eligible for our comprehensive benefits package which includes medical, dental and vision coverage as well as a 401(k) plan with an competitive company match.

Ingredion is a leading global, plant-based ingredients solutions company. We make sweeteners, starches, nutrition ingredients and biomaterials that are used by customers in everyday products from foods and beverages to paper and pharmaceuticals. At Ingredion, we embrace possibilities and inspire each other to think big. Together, we are reimagining how we can make life better through our differentiated ingredients and innovative solutions.

We share an inspiring purpose — to make life better, for our colleagues, our customers, our communities, and the world. We belong to a culture of bold innovators, of people who believe that their skills, creativity, and passion can deliver solutions that can enhance people’s lives. We create what's next, transforming our imagination into innovation. We have a welcoming and collaborative environment to build and grow a career in a multinational company. Here, everyone can be their authentic selves and be part of a community of talented and caring people, interacting with professionals around the world, made up of varied backgrounds, cultures and industries. We are encouraged to think differently and innovate through collaboration and experimentation. We are constantly imagining new ways to bring value to our customers, through new ingredients, solutions, and ways of working.