Senior Technician, Telecommunication - (26-IT-601003-088)

District of Columbia Water and Sewer Authority; Washington (District of Columbia); Hybrid; USD 70,000 - 95,000; Full time

Job summary

District of Columbia Water and Sewer Authority is seeking a Senior Technician, Telecommunication in Washington, DC. The role focuses on managing telecommunications systems, ensuring regulatory compliance, and delivering high levels of customer service for internal and external users.

The position requires a minimum of five years in telecom (voice and data) with hands-on experience in Cisco, LAN/WAN, and fiber optics.

Qualifications

• Minimum five (5) years of telecommunications (voice & data) experience.
• HS diploma or GED; an Associate's degree plus three years of telecom experience is preferred.
• Knowledge of Cisco, LAN/WAN and fiber optics connectivity.
• Strong written and verbal communication and documentation skills.

Responsibilities

• Maintains DC Water communications systems (voice/data) and monitors performance.
• Participates in planning and execution of installations or upgrades of telecom systems.
• Collaborates with engineers and project managers to align tech requirements with goals.
• Performs regular inspections and preventive maintenance on telecom systems and equipment.
• Maintains records of installation processes, maintenance activities, and repair logs.
• Prepares detailed reports on system performance and SLA compliance.

Skills

Telecommunications

Cisco

LAN/WAN

Fiber Optics

Telecom Regulations

Microsoft Teams Admin

Time Management

Documentation

Education

High School Diploma or GED

Associate's degree in Telecommunications, Business, or related field

Tools

Fluke Tools

OTDR Fiber Tester

Field Testing Equipment

Voltmeter

Job description

Job Details

• Job Title: Senior Technician, Telecommunication
• Job Code: T0019
• Supervises Directly: No
• New or Revised: Revised
• Regular or At-Will: At-Will
• Date Last Revised: 5/19/2026
• Exempt or Non-Exempt: Non-Exempt
• Compensation Approval Signature:
• Union/Non-Union: Non-Union
• Division: Information Technology
• Department: IT-Infrastructure
• Salary Schedule: Non-Union Salary Range
• Cost Center Code: 601003
• Grade: NU15
• Essential Position: Yes
• Reports To: Manager, Telecommunications
• EEO Code: Technicians
• Work Format: Hybrid

General

The intent of this job description is to provide a representative summary of the major duties, locations, and responsibilities performed by incumbent(s) in this job. Incumbent(s) may not be required to perform all duties in this description, and incumbent(s) may be required to perform work-related tasks other than those specifically listed in this description. This job description is not a “contract” between the employee and the Authority. The job duties and essential functions may be changed at the discretion of the General Manager.

Who We Are & What We Do

At DC Water, we provide more than 700,000 District of Columbia residents and 24.6 million annual visitors with essential water, wastewater, and stormwater services. DC Water also provides wholesale wastewater treatment services for 1.8 million people in Montgomery and Prince George's counties in Maryland, and Fairfax and Loudoun counties in Virginia. We aspire to be known for superior service, ingenuity, and stewardship to advance the health and well-being of our diverse workforce and communities. To achieve this vision, we commit to our shared mission every day—exceeding expectations by providing high quality water services in a safe, environmentally friendly, and efficient manner.

Role Description

The Senior Technician, Telecommunication is responsible for assisting in the overall management, operational guidance, installation, maintenance and troubleshooting of telecommunications systems and equipment and services provided for DC Water. The incumbent will also be expected to ensure compliance with regulatory standards and provide expert guidance on telecommunications technologies. Diagnose and resolve complex problems and billing issues with cellular phones and pagers, the Senior Technician acts as a key point of contact for technical issues, which will require maintaining an exceptionally high level of customer service for internal and external customers.

Essential Duties & Responsibilities

• Maintains DC Water communications systems (voice/data). Monitors and analyzes voice operation and performance using established test procedures, documents and evaluates problems and/or malfunctions, diagnoses sources of problems, implements corrective action with appropriate agency, prioritizes problems and monitors repair actions.
• Participate in project planning and execution for new installations or upgrades of telecommunication systems.
• Collaborate with engineers and project managers to align technical requirements with project goals.
• Conduct regular inspections and preventive maintenance on telecommunication systems and equipment.
• Develops and modifies user technical training materials. Trains users in proper use of equipment and system operation.
• Maintain accurate records of installation processes, maintenance activities, and repair logs.
• Prepare detailed reports on system performances, including metrics and compliance with service level agreements (SLAs).
• Coordinates the radio dispatching functionality between the Blue Plain facility and remote sites, as well as inventory and provide maintenance for specialized equipment.
• Creates, modifies and maintains Information Technology Telecommunication’s internal and external policies and procedures, forms and documents.
• Operates Authority vehicles as an essential function of the position. Maintains vehicles and/or equipment in a clean and orderly manner. Reports any operating deficiencies to the appropriate Authority personnel.
• Performs other duties and projects as assigned at the discretion of the Telecommunication manager.

Supervisory Responsibilities

N/A

Key Working Relationships

Interacts with employees/contractors throughout DC Water.

Skills & Qualifications

The qualifications listed below are representative of the knowledge, skill, and ability necessary for an individual to perform each essential responsibility satisfactorily. Reasonable amounts of training are provided.

Required Skills & Qualifications

Required Experience: A minimum of five (5) years of telecommunication (voice & data) experience

Minimum Education Requirements: High School Diploma or General Educational Development (GED) certificate or an equivalent combination of education and experience consisting of an Associate’s degree in Telecommunications, Business, or a related field and three (3) years of telecommunication (voice & data) experience

• Knowledge of Cisco, LAN and WAN environment for fiber optics connectivity
• Strong Knowledge of telephony systems, data networking and telecommunications regulations, transition process, including planning the floor plan design, cabling infrastructure design, service testing, service acceptance and follow-up
• Ability to use telecommunication field testing equipment voltmeter, Fluke LAN and WAN diagnostic tool, OTDR fiber optic tester, etc.
• Use of a personal computer and applicable software
• Time Management
• Excellent, verbal, written and communications skills
• Strong understanding knowledge of Microsoft Teams Admin
• Organizational and Leadership skills

Required Licenses & Certifications: Motor Vehicle Operating License

Required Languages: English

• Subject to indoor and/or outdoors environmental conditions that include exposure to extreme cold and/or hot temperatures
• Subject to noise, vibration, and to hazards from a variety of physical conditions
• Subject to atmospheric conditions that affect the respiratory system or skin such as fumes, odors, dusts, mists, gases or poor ventilation, or to exposure to oils or other cutting fluids
• Ability to lift 50 pounds

Preferred Skills & Qualifications

Preferred Experience: Minimum of 5 years of experience in telecommunications installation and maintenance.

Preferred Education Requirements: N/A

• Microsoft Teams, proficiency in troubleshooting networking issues and familiarity with fiber optic diagnostic tools. Strong knowledge of telephony systems.
• Demonstrated project management experience.

Preferred Licenses & Certifications: Voice/Data Telecommunication certificate

Preferred Licenses &amp