Senior Technician (Contract)

St Engineering; Independence (KS); Híbrido; USD 45.000 - 65.000; Jornada completa

Descripción de la vacante

St Engineering in United States is seeking a service technician for aftersales support. The role involves liaising with customers to arrange bus servicing and repair, diagnosing vehicle faults, and opening job cards in Maximo to order parts.

You will perform repairs and servicing, document mileage, parts and fault codes, and keep customers informed of progress. The candidate should be fluent in English, customer‑oriented and capable of adapting to changing situations, with reliability and

Formación

• Basic oral and written communication in English.
• Customer service oriented.
• Professional and able to adapt to situational changes.

Responsabilidades

• To ensure overall customer satisfaction with Company’s Aftersales service.
• Liaising with customer to arrange the bus to be service and repair
• Perform diagnosis on vehicle for fault finding
• Open Job card in Maximo system and demand parts
• Carry out repair/service job & servicing of battery, etc
• Diligent recording of all info in service report (mileage, parts list, fault codes, etc)
• Update to customer the progress timely
• Get customer to sign on service report to acknowledge the repair jobs
• Provide breakdown support to customer
• Carry out recall /warranty job as documented by MAN
• Other functions as required by superior

Conocimientos

Customer service

Communication

Adaptability

Descripción del empleo

• To ensure overall customer satisfaction with Company’s Aftersales service
• Liaising with customer to arrange the bus to be service and repair
• Perform diagnosis on vehicle for fault finding
• Open Job card in Maximo system and demand parts
• Carry out repair/service job & servicing of battery, etc
• Diligent recording of all info in service report (mileage, parts list, fault codes, etc)
• Update to customer the progress timely
• Get customer to sign on service report to acknowledge the repair jobs
• Provide breakdown support to customer
• Carry out recall /warranty job as documented by MAN
• Other functions as required by superior

Skills

• Basic oral and written communication in English
• Customer service orientated
• Professional and able to adapt to situational changes