Senior Technical Writer for Government & Data Dashboards

RELI Group, Inc.

Baltimore (MD)

On-site

USD 81,000 - 99,000

Full time

35 hours ago

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Job summary

RELI Group, Inc. is seeking a skilled technical writer to develop and maintain SOPs, guides, and help documents for federal projects.

You will translate complex processes into clear instructions and coordinate with subject-matter experts. The role requires five+ years of experience in technical writing, strong editing and communication skills, and familiarity with content management, web analytics, and accessibility standards.

Qualifications

Minimum five years of relevant experience in technical writing and documentation.
Excellent writing, editing, and communication skills with ability to translate complex information.
Experience gathering requirements from subject-matter experts and stakeholders, validating information, and managing review cycles.
Awareness of UI/UX principles; ability to organize content with clear categories and search terms.
Ability to analyze web usage and survey data and develop dashboards, reports, and recommendations.
Apply accessibility guidance and test documents against Section 508 requirements.
Proficiency with word-processing and spreadsheet tools; familiarity with SharePoint Online, web analytics, and dashboard tools.
Ability to manage concurrent assignments and collaborate with government and contractor teams.
Must be authorized to work in the US; DHS/TSA experience preferred; TSA Public Trust clearance required.

Responsibilities

Write and maintain SOPs, user guides, help documentation, and FAQs for internal contributors and end users.
Capture requirements and translate workflows into instructions and process diagrams; manage drafts through review and approval.
Maintain an organized procedure library; improve navigation and information architecture; remove duplicates/outdated content.
Create and maintain signage and marketing-materials libraries and build interactive toolkits with the technical team.
Track web and application usage via SharePoint Online, TSA.gov, and analytics tools to inform content decisions.
Design, build, and deliver analytics dashboards; produce monthly and quarterly usage and feedback reports.
Analyze raw customer satisfaction data; categorize by theme and sentiment; provide concise summaries with actionable recommendations.
Review documents for accuracy, clarity, usability, and accessibility; test Office and PDF forms against 508 requirements.
Coordinate reviewer feedback and support usability testing as project needs arise.