Senior Technical Writer

Hewlett Packard Enterprise Development LP; Spring, Northern (TX, KY); Hybrid; USD 120,000 - 275,000; Full time

Benefits offered by this job

Health & wellbeing

Personal & professional development

Unconditional inclusion

Job summary

Hewlett Packard Enterprise Development LP is seeking a Senior Technical Writer for a hybrid role based in the United States. The position focuses on defining content strategy, creating user guides, online help, and demonstrations that support product development and customer success.

You will collaborate with marketing, engineering, support, and training teams to deliver clear, consistent information and maintain standards and templates across multiple products.

Qualifications

• Knowledge expert for multiple products across multiple technologies and across the division.
• Sets information strategy across multiple technologies.

Responsibilities

• Define technical content strategy and plan for product documentation.
• Design and develop user guides, online help, and demos for multiple audiences.
• Collaborate with cross-functional teams (marketing, test, support, manufacturing) to ensure consistency and quality.

Skills

Knowledge expert

Information strategy

Education

First Level University degree in Technical Communications, Computer Science or related field

Advanced University degree

Job description

Senior Technical Writer

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Job Family Definition

Analyzes customer information requirements and product specifications to define technical content strategy and plan. Designs and develops written and/or visual product-related information – hard copy, web - (e.g., user/configuration/troubleshooting guides), and online information (interactive demos, help systems) integrated into product, for a variety of audiences (end user, system administrators, internal support engineers, product developers, training developers). Codes, builds, compiles, and tests online information and/or sets-up, loads and tests systems hardware to create information deliverables and provide feedback on ease of use and user interfaces to product development. As customer advocate, helps define/refine product requirements. Develops standards and style documents and templates, scripts, style sheets, and script and graphic libraries to ensure common look and feel. Interfaces with cross-functional areas as a member of the product development team, such as marketing, test, support, and manufacturing.

Management Level Definition

Unique mastery and recognized authority on relevant subject matter knowledge including technologies, theories and techniques. Contributes to the development of innovative principles and ideas. Successfully operates in the most complex disciplines, in which the company must operate to be successful. Provides highly innovative solutions. Leads large, cross-division functional teams or projects that affect the organization's long-term goals and objectives. May participate in cross-division, multi-function teams. Provides mentoring and guidance to lower level employees. Routinely exercises independent judgment in developing methods, techniques and criteria for achieving objectives. Develops strategy and sets functional policy and direction. Acts as a functional manager within area of expertise but does not manage other employees as a primary job function.

Education and Experience Required

• Typically a First Level University degree in Technical Communications, Computer Science or related technical/communications field and a minimum of 8+ years related experience or an Advanced University degree and a minimum of 6 years experience or equivalent.
• Knowledge of tools and technologies relevant throughout the division or across divisions.
• Represents the company in professional associations, e.g., STC, ASM-SIGDOC, IEEE, technology standards committees such as DocBook Standards Committee.

Knowledge and Skills

• Knowledge expert for multiple products across multiple technologies and across the division.
• Sets information strategy across multiple technologies.

What We Can Offer You

• Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
• Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
• Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job

Engineering Services

Job Level

Master

Salary

The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. – United States of America: Annual Salary USD 135,500 - 258,500 in Massachusetts // 119,500 - 275,000 in North Carolina & Texas. The listed salary range reflects base salary. Variable incentives may also be offered.

Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html

Equal Employment Opportunity

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

Equal Opportunity Employer (EEO)

Equal Opportunity Employer (EEO) Hewlett Packard Enterprise provides equal employment opportunity to any employee or applicant without regard to sex, gender, color, race, ethnicity, religion, creed, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity and expression, physical or mental disability, medical condition, pregnancy, protected veteran status, uniformed service status, familial status, genetic information, political affiliation, or any other characteristic protected by federal, state, or local law.

HPE is an E-Verify employer

HPE is an E-Verify employer. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm the employment eligibility of all newly hired employees.

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here. Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Disclosure of Sensitive Personal Data

Please ensure the resume you submit to us does not include any sensitive personal data. Sensitive personal data includes data revealing information about your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, sex life or sexual orientation. To the extent the resume you submit does contain this type of personal data, you consent to the storing and processing of this data by HPE for the purpose of reviewing and managing your application.