Senior Technical Writer

Scale AI, Inc.; New York (NY); On-site; USD 128,000 - 160,000; Full time

Job summary

Scale AI, Inc. is seeking a Senior Technical Writer to lead the transformation of their internal knowledge ecosystem. This role involves designing a centralized knowledge center, ensuring clear and accessible documentation for diverse teams, and requires strong leadership and technical expertise.

Benefits

Comprehensive health, dental, and vision coverage

Retirement benefits

Learning and development stipend

Generous PTO

Commuter stipend

Qualifications

• 5+ years of experience in technical writing, preferably in a technology environment.
• Proven experience in designing and implementing information architecture.
• Strong understanding of technical documentation principles.

Responsibilities

• Lead restructuring and organization of the internal knowledge base.
• Regularly review and update documentation for accuracy.
• Establish and enforce writing style guides for technical documentation.

Skills

Technical Communication

Documentation Management

Collaboration

Information Architecture

Education

Bachelor's degree in Technical Communication, Computer Science, or related field

Tools

Confluence

Google Workspace

Job description

Responsibilities:

1. 6-8 weeks delivery ops member stint (real delivery experience)


2. Build a knowledge repository for all BUs, make knowledge sharing easily accessible and reduce knowledge silos


3. Longer term; own ask-epd. Review all questions posted and ensure documentation and training is updated


4. Manager to Junior Technical Writer and Instructional Designer

Job Posting

Job Description

As our first Senior Technical Writer, you will be the architect of our internal knowledge ecosystem. You will spearhead the transformation of our fragmented content repository into a centralized, user-friendly knowledge center. Your expertise will be crucial in bridging the gap between technical documentation and operational understanding, ensuring that all information is clear, consistent, and accessible to a diverse audience, including engineers, ML researchers, and all operations teams. This is a demanding role that requires strong leadership and cross-functional work, and as our first Senior Technical Writer, you will drive the creation of a streamlined knowledge sharing environment, empowering our teams across all BUs and reducing reliance on direct engineering support.

You will:

• Lead restructuring and organization of our internal knowledge base. Design and implement a comprehensive information architecture, ensuring intuitive navigation and discoverability.


• Content maintenance. Regularly review and update documentation to ensure accuracy and relevance, and implement feedback mechanisms for continuous improvement.


• Establish and enforce writing style guides, templates, and best practices for all technical documentation.


• Work closely with cross-functional teams and stakeholders (engineering, ML research, and all operations teams) to gather, synthesize, and translate complex technical information into clear, actionable documentation.

Ideally, you'd have:

• Strong technical background (bachelor's degree in Technical Communication, Computer Science, or a related field)


• 5+ years of experience in technical writing, preferably in a technology or software development environment.


• Proven experience in designing and implementing information architecture for large-scale knowledge repositories (e.g., Confluence, Google Workspace).


• Strong understanding of technical documentation principles and best practices.


• Excellent communication and collaboration skills, with the ability to work effectively across diverse teams.


• Entrepreneurial experience and mindset - you are excited about building things from scratch and are highly adaptable to constant change.

Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You'll also receive benefits including, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend.

Please reference the job posting's subtitle for where this position will be located. For pay transparency purposes, the base salary range for this full-time position in the locations of San Francisco, New York, Seattle is:

$128,000—$160,000 USD

PLEASE NOTE:Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.

About Us:

At Scale, we believe that the transition from traditional software to AI is one of the most important shifts of our time. Our mission is to make that happen faster across every industry, and our team is transforming how organizations build and deploy AI. Our products power the world's most advanced LLMs, generative models, and computer vision models. We are trusted by generative AI companies such as OpenAI, Meta, and Microsoft, government agencies like the U.S. Army and U.S. Air Force, and enterprises including GM and Accenture. We are expanding our team to accelerate the development of AI applications.

We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.

We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at [e-mail]. Please see the United States Department of Labor's Know Your Rights poster for additional information.

We comply with the United States Department of Labor's Pay Transparency provision.

PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants' needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.