Senior Technical Writer

Hewlett Packard Enterprise; Andover (MA); Hybrid; USD 136,000 - 259,000; Full time

Job summary

Hewlett Packard Enterprise is seeking a Master-level Engineering Services professional for information strategy and product documentation in the United States. You will design and develop user guides, troubleshooting content, and online help across multiple audiences, while aligning with product development.

The role emphasizes cross-functional collaboration with marketing, test, support, and manufacturing to deliver clear, actionable content and to advance documentation standards within the

Qualifications

• First-level degree with 8+ years experience or an advanced degree with 6+ years.
• Knowledge of tools and technologies across divisions.
• Represent the company in professional associations (e.g., STC, ASM-SIGDOC, IEEE).

Responsibilities

• Designs and develops written/visual product information for multiple audiences.
• Codes, builds, and tests online information and help systems.
• Collaborates with cross-functional teams to define standards and policy.

Skills

Knowledge of information design

Strategic information planning

Education

First Level University degree in Technical Communications/Computer Science

Advanced University degree in related field

Job description

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Who We Are

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description

Job Family Definition: Analyzes customer information requirements and product specifications to define technical content strategy and plan. Designs and develops written and/or visual product-related information – hard copy, web - (e.g., user/configuration/troubleshooting guides), and online information (interactive demos, help systems) integrated into product, for a variety of audiences (end user, system administrators, internal support engineers, product developers, training developers). Codes, builds, compiles, and tests online information and/or sets-up, loads and tests systems hardware to create information deliverables and provide feedback on ease of use and user interfaces to product development. As customer advocate, helps define/refine product requirements. Develops standards and style documents and templates, scripts, style sheets, and script and graphic libraries to ensure common look and feel. Interfaces with cross-functional areas as a member of the product development team, such as marketing, test, support, and manufacturing.

Management Level Definition: Unique mastery and recognized authority on relevant subject matter knowledge including technologies, theories and techniques. Contributes to the development of innovative principles and ideas. Successfully operates in the most complex disciplines, in which the company must operate to be successful. Provides highly innovative solutions. Leads large, cross-division functional teams or projects that affect the organization's long-term goals and objectives. May participate in cross-division, multi-function teams. Provides mentoring and guidance to lower level employees. Routinely exercises independent judgment in developing methods, techniques and criteria for achieving objectives. Develops strategy and sets functional policy and direction. Acts as a functional manager within area of expertise but does not manage other employees as a primary job function.

Education And Experience Required

• Typically a First Level University degree in Technical Communications, Computer Science or related technical/communications field and a minimum of 8+ years related experience or an Advanced University degree and a minimum of 6 years experience or equivalent.
• Knowledge of tools and technologies relevant throughout the division or across divisions.
• Represents the company in professional associations, e.g., STC, ASM-SIGDOC, IEEE, technology standards committees such as DocBook Standards Committee.

Knowledge And Skills

• Knowledge expert for multiple products across multiple technologies and across the division.
• Sets information strategy across multiple technologies.

What We Can Offer You

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

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Job

Engineering Services

Job Level

Master

The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.

United States of America: Annual Salary USD 135,500 - 258,500 in Massachusetts // 119,500 - 275,000 in North Carolina & Texas

The listed salary range reflects base salary. Variable incentives may also be offered.

Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.