Senior Technical Systems Analyst - Tier 2 Support & SFTP

Tier4 Group

Boston (MA)

On-site

USD 80,000 - 120,000

Full time

20 hours ago

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Job summary

Tier4 Group is seeking a Technical Systems Analyst to provide Tier 2 support for a mix of enterprise and SaaS applications. The role focuses on troubleshooting, incident resolution, file transfer support, and monitoring with a mindset of continuous process improvement.

The ideal candidate will have 3+ years in application or systems support, experience with MoveIT or similar SFTP platforms, strong troubleshooting skills, and excellent communication to end users. On-call rotation is required.

Qualifications

3+ years of experience in application or systems support.
Experience supporting MoveIT or comparable MFT/SFTP solutions.
Strong troubleshooting across applications, integrations, and environments.
Experience with ticketing systems and ITSM processes.
Excellent communication and customer service skills.
Ability to work independently and collaboratively in a fast-paced environment.

Responsibilities

Provide Tier 2 support for business-critical applications and resolve escalated incidents.
Support and troubleshoot secure file transfer solutions (MoveIT or similar SFTP platforms).
Monitor application health, investigate alerts, and assist with outage resolution.
Analyze recurring issues and recommend process or system improvements.
Document troubleshooting activities, procedures, and operational processes.
Partner with technical teams and business users to resolve issues and enhance application performance.
Participate in an on-call support rotation as needed.