Senior Technical Support Specialist

OSTTRA Group; Reston (VA); On-site; USD 70,000 - 79,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid parental leave

Tuition reimbursement

Vacation and sick leave

Employee assistance program

Job summary

Stanley Martin Homes is seeking an IT Support professional to handle service requests, troubleshoot hardware and software, and support Microsoft 365 and endpoint devices. You will perform imaging, deployment, onboarding/offboarding, and maintain documentation while representing the company professionally.

The role requires 3–5 years of support experience, advanced troubleshooting, and the ability to travel and work onsite as needed.

Qualifications

• 3–5 years of support experience.
• Advanced troubleshooting and technical expertise.
• Demonstrated mentoring and escalation support experience.
• Ability to travel as required.
• Ability to work onsite as required.

Responsibilities

• Respond to service requests and incidents.
• Troubleshoot hardware, software, and connectivity issues.
• Support Microsoft 365, collaboration platforms, and endpoint devices.
• Perform imaging, deployment, and hardware replacement activities.
• Facilitate onboarding and offboarding activities.
• Maintain accurate documentation.
• Escalate complex issues as appropriate.
• Participate in on‑call support activities.
• Complete all other duties as assigned by manager.
• Represent the company professionally in all interactions.
• Adhere to company safety standards and mission, vision, values.

Skills

Troubleshooting

Mentoring & escalation

Onsite work readiness

Travel readiness

Tools

Microsoft 365

Endpoint management

Imaging & deployment

Job description

Who is Stanley Martin Homes?

At Stanley Martin Homes, we believe your work should have a purpose. With us, it truly does. Our success starts with our people, and we are proud to foster a culture where every team member is valued and supported. At Stanley Martin Homes, you will work alongside passionate, knowledgeable professionals who are committed to doing the right thing, delivering exceptional homebuyer experiences, and putting homebuyers first.

Stanley Martin Homes is one of the largest 25 homebuilders in the United States and it has been consistently one of the fastest growing. We are proud of the people‑first culture that makes it possible.

If you are ready to build a meaningful career and help families find the place they will call home, we would love to connect with you. Join our team and build a career that you will be proud of.

Key Responsibilities

• Respond to service requests and incidents.
• Troubleshoot hardware, software, and connectivity issues.
• Support Microsoft 365, collaboration platforms, and endpoint devices.
• Perform imaging, deployment, and hardware replacement activities.
• Facilitate onboarding and offboarding activities.
• Maintain accurate documentation.
• Escalate complex issues as appropriate.
• Participate in on‑call support activities.
• Complete all other duties as assigned by manager.
• Represent the company professionally in all internal and external interactions and communications.
• Adhere to company safety standards and help promote a safe working environment.
• Adhere to and promote the Mission, Vision, and Values of Stanley Martin.

Senior‑Level Expectations

• Act as escalation points for complex troubleshooting.
• Resolve advanced technical issues with minimal supervision.
• Create and maintain knowledge base content.
• Participate in technology deployments and improvement projects.
• Identify recurring issues and recommend solutions.

Qualifications

• 3–5 years of support experience.
• Advanced troubleshooting and technical expertise.
• Demonstrated mentoring and escalation support experience.
• Preferred certifications: CompTIA Network+, CompTIA Security+; Microsoft 365 Certified: Associate.
• Physical Requirements: Extended periods of sitting at a desk and using a computer.
• Ability to lift up to 50 pounds as needed.
• Ability to travel as required.
• Ability to work onsite as required.

What's In It For Me

• Access to competitively priced, high-quality health care options through Aetna, MetLife and EyeMed, along with employer-paid Short Term and Long Term disability, basic life and AD&D insurance (including employee-paid life, Legal Resources, and Aflac supplemental options)
• Plan for the future by investing in a 401(K), with up to $5K employer match, invest even more with our Health Savings Account (HSA)
• Put your family first with benefits, including 3 weeks of paid parental leave and a Flexible Spending Account (FSA) for dependent care
• 12 weeks of paid maternity leave through our Short-Term Disability Plan
• Receive well-rounded wellness benefits, including free and low-cost mental health resources and support services through our Employee Assistance Program
• Continue your education with tuition and certification reimbursement
• Rest and relax with 15 days of vacation (increases with tenure) and 6 days of paid sick leave
• Protect yourself from identity theft or travel mishaps with our no-cost coverage
• Receive great discounts on buying a Stanley Martin home and discounts with our partners in mortgage and title services as well as cell phone service through Verizon
• Get access to your paycheck early with an advanced pay option through Dayforce Wallet
• Support local charities that are important to you through our Giving Back Program; with up to $250 match, 8 hours leave and more

Stanley Martin Homes has been building new homes since 1966. Headquartered in Reston, VA, Stanley Martin Homes is one of the nation's fastest‑growing homebuilders, having built more than 25,000 homes and operating in 14 metropolitan areas and seven states, including Florida, Georgia, Maryland, North Carolina, South Carolina, Virginia, and West Virginia. Named National Builder of the Year in 2021 by _Builder_ Magazine, Stanley Martin Homes is driven to deliver on its mission to “design and build homes people love at a price they can afford.”

At Stanley Martin Homes, you’re not just joining a company—you're joining a team. Whether your passion is in sales, construction, or operations, you’ll contribute to delivering an exceptional home buying experience that helps people realize their dreams.

_In the state of VA, this position pays between $70,400.00 and $79,300.00 annually._