Senior Technical Support Specialist

ITAC Solutions; Birmingham (AL); On-site; USD 60,000 - 70,000; Full time

Job summary

ITAC Solutions in Birmingham, AL, seeks a Senior Escalation Engineer to own the toughest IT challenges across a multi-company environment. You will serve as the final escalation point, perform root-cause analysis, and implement permanent fixes across Windows, Microsoft 365, Intune, networking, and cloud workloads.

You will mentor Systems Technicians, lead major incidents, and help raise the technical bar while shaping automation and documentation initiatives to reduce recurring issues.

Qualifications

• Hands-on Windows Autopilot and imaging/deployment experience.
• Experience with PXE-based imaging is a plus.
• Strong Microsoft 365 and Intune administration experience.
• Ability to troubleshoot across endpoint, identity, network, and cloud layers.

Responsibilities

• Serve as the final escalation point for complex technical issues.
• Perform root cause analysis and implement permanent fixes.
• Troubleshoot Windows, Microsoft 365, Intune, networking, hardware, and cloud issues.
• Support Windows Autopilot and imaging/deployment initiatives.
• Implement approved configurations, remediation, and automation using PowerShell.
• Lead or contribute to major incident resolution.
• Create technical documentation and mentor Systems Technicians.

Skills

Windows Autopilot

Imaging deployment

Microsoft 365

Intune administration

PowerShell

Networking

Root cause analysis

Tools

PXE Imaging

Job description

Take ownership of the toughest IT challenges in a fast-paced, multi-company environment where your technical expertise can make a real difference. As the senior escalation point, you'll go beyond fixing tickets-you'll eliminate recurring problems, strengthen systems, and help elevate the technical capabilities of the entire support organization.

C2C is not an option with this job opening and all applicants should be able work for any US Employer without sponsorship. Sponsorship is not provided and this person will not need to require sponsorship in the future.

Benefits & Extras

• Be the technical backbone for complex Windows and Microsoft environments
• Own problems from initial escalation through permanent resolution
• Make a measurable impact by eliminating recurring IT issues
• Work across five distinct business entities in a diverse IT environment
• Lead technical response during major incidents and complex escalations
• Mentor other technicians and raise the overall technical bar

Compensation

• $60,000 - $70,000, depending on experience

What You'll Be Doing

• Serve as the final escalation point for complex technical issues
• Perform root cause analysis and implement permanent fixes
• Troubleshoot Windows, Microsoft 365, Intune, networking, hardware, and cloud issues
• Support Windows Autopilot and imaging/deployment initiatives
• Implement approved configurations, remediation, and automation using PowerShell
• Lead or contribute to major incident resolution
• Create technical documentation and mentor Systems Technicians

What You'll Need to be Considered

• Hands-on Windows Autopilot and imaging/deployment experience
• Experience with PXE-based network imaging is a plus
• Strong Microsoft 365 and Intune administration experience
• Ability to troubleshoot across endpoint, identity, network, and cloud layers
• Experience supporting multiple companies or business entities
• Strong root cause analysis and permanent-fix mindset