Senior Technical Support Engineer - Remote, AI-Driven PLM

Centric-Software; San Francisco (CA); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

International team

Job summary

Centric Software is seeking a Senior Technical Support Engineer to join our growing team in a remote capacity with a North America focus. You will deliver expert customer support, diagnose software issues, and collaborate with R&D, Cloud Operations, and Pre-sales to drive timely resolutions.

The ideal candidate has 5+ years in a similar role, strong troubleshooting skills, experience with SQL Server, Oracle, and cloud platforms, and familiarity with PLM/PDM solutions.

Qualifications

• Minimum of 5 years' experience in a similar role, preferably within the technology or fashion industry.
• Experience in software installation, database management (SQL Server, Oracle), and cloud infrastructure (AWS, Azure, Google Cloud).
• Bachelor’s or Master’s degree in computer engineering, IT, Fashion Design, or a related field.
• Familiarity with PLM/PDM solutions and cloud infrastructure is highly desirable.

Responsibilities

• Resolve customer queries and issues promptly, adhering to SLAs.
• Collaborate with R&D, Services, Cloud Operations, and Pre-sales teams to address bugs and ensure project timelines.
• Manage complex customer accounts and understand their hardware and software setups.
• React quickly to major customer issues and ensure system availability for customers.
• Analyze complex problems and propose solutions.

Skills

Customer-facing

Software troubleshooting

Technical support

SQL Server

Oracle

Cloud platforms

PLM/PDM knowledge

Communication skills

Education

Bachelor’s or Master’s degree in computer engineering, IT, Fashion Design, or related field

Tools

SQL Server

Oracle

AWS

Azure

Google Cloud

Centric 8 installation

Job description

Centric Software is seeking a Senior Technical Support Engineer to join our growing team in a remote capacity with a North America focus. You will deliver expert customer support, diagnose software issues, and collaborate with R&D, Cloud Operations, and Pre-sales to drive timely resolutions.

The ideal candidate has 5+ years in a similar role, strong troubleshooting skills, experience with SQL Server, Oracle, and cloud platforms, and familiarity with PLM/PDM solutions.