Senior Technical Support Engineer - Linux & Networking

LVT (LiveView Technologies); American Fork (UT); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Comprehensive health

Dental and vision coverage

401k match up to 4%

Flexible PTO

Job summary

LVT units run unattended in parking lots, job sites, and remote yards; as a Technical Support Engineer III, you’ll own escalations, work across cellular connectivity, networking, and Linux systems to restore uptime and find root cause. You’ll coach Tier I/II, turning recurring failures into permanent fixes with Engineering, and own runbooks used daily.

LVT is an in-office role based in American Fork, Utah, collaborating with software and cloud infrastructure engineers to remotely resolve

Qualifications

• 3+ years in a technical support engineering, escalation, or NOC-style role supporting deployed hardware or connected devices.
• Experience diagnosing and resolving complex escalations with Linux and network systems.
• Ability to author runbooks and procedures used by engineers under pressure.

Responsibilities

• Own resolution of complex and ambiguous escalations across cellular, LAN, and Linux-based systems on deployed units.
• Coach tier I/II support through diagnosis and drive permanent fixes with Engineering.
• Diagnose failures via log analysis, command-line investigation, and network tracing across device, connectivity and platform.
• Drive end-to-end technical projects like diagnostic tooling and automation for new product launches.

Skills

Escalation troubleshooting

Linux depth

Networking fluency

Cellular connectivity

Root cause discipline

Documentation ownership

Influence without authority

Judgment under load

Technical support engineering

Tools

Linux

Networking

TCP/IP

DNS/DHCP

Job description

LVT units run unattended in parking lots, job sites, and remote yards; as a Technical Support Engineer III, you’ll own escalations, work across cellular connectivity, networking, and Linux systems to restore uptime and find root cause. You’ll coach Tier I/II, turning recurring failures into permanent fixes with Engineering, and own runbooks used daily.

LVT is an in-office role based in American Fork, Utah, collaborating with software and cloud infrastructure engineers to remotely resolve