Senior Technical Support Engineer — Hybrid & Customer-Focused

Franklin Electric Co.; Fort Wayne (IN); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid remote work arrangements

Generous paid time off & holidays

Paid parental leave

On‑site café

Indoor fitness facility

401(k) with matching

Job summary

Franklin Electric Co. in Fort Wayne, Indiana is seeking a Technical Support Engineer to provide second-tier technical support and enhance the customer experience. The ideal candidate will have 3-5 years of experience, excellent communication skills, and proficiency in ERP and PLM software. This full-time position offers opportunities for professional development, hybrid work arrangements, and comprehensive benefits including health insurance and retirement plans.

Qualifications

• 3 to 5 years of related technical support or field service experience is required.
• Mastery of software ecosystems including ERP, PLM, and Call Center systems is essential.
• Strong communication abilities are needed to translate technical info effectively.

Responsibilities

• Provide advanced second-tier technical support via phone, email, and onsite visits.
• Conduct onsite and web-based seminars on products.
• Identify sales opportunities while engaging with clients.
• Track customer issues and communicate updates.
• Create technical bulletins and assist with new software deployment.

Skills

Advanced Troubleshooting

Client Training

Sales Integration

Case Management

Knowledge Development

Communication Skills

Complex Problem Solving

Technical Proficiency

Education

High school diploma

Associate’s degree in Electrical or Mechanical Engineering

Tools

ERP (JD Edwards)

PLM (Windchill)

Call Center systems

Job description

Franklin Electric Co. in Fort Wayne, Indiana is seeking a Technical Support Engineer to provide second-tier technical support and enhance the customer experience. The ideal candidate will have 3-5 years of experience, excellent communication skills, and proficiency in ERP and PLM software. This full-time position offers opportunities for professional development, hybrid work arrangements, and comprehensive benefits including health insurance and retirement plans.