Distributor Success Architect

Franklin Electric Co.; Fort Wayne (IN); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid remote work arrangements

Generous paid time off & holidays

401(k) with matching

Health, dental, vision insurance

Job summary

Franklin Electric Co. in Fort Wayne is seeking a Customer Success Specialist to support top-tier distributor partners and enhance customer satisfaction. The role focuses on providing comprehensive support and driving customer success through effective communication and collaboration.

Candidates should possess 3-5 years of relevant experience, ideally within industrial distribution, and exhibit strong technical skills and a results-oriented mindset. Attractive hybrid work arrangements and benefits are included.

Qualifications

• 3-5 years of experience in customer service or related field required.
• Experience supporting industrial distributors preferred.
• Ability to understand product specifications and technical applications.

Responsibilities

• Provide end-to-end support for top-tier distributor partners.
• Anticipate customer needs and identify potential issues.
• Support sales and marketing efforts to strengthen distributor relationships.

Skills

Customer growth oriented

Effective communication skills

Problem analysis

Technical aptitude

Education

Bachelor’s degree (strongly preferred)

Experience in customer service

Tools

Microsoft Office Suite

JDE

Microsoft Dynamics

Job description

Franklin Electric Co. in Fort Wayne is seeking a Customer Success Specialist to support top-tier distributor partners and enhance customer satisfaction. The role focuses on providing comprehensive support and driving customer success through effective communication and collaboration.

Candidates should possess 3-5 years of relevant experience, ideally within industrial distribution, and exhibit strong technical skills and a results-oriented mindset. Attractive hybrid work arrangements and benefits are included.