Senior Technical Support Engineer, Cloud SaaS

finout; United States; Hybrid; USD 100,000 - 140,000; Full time

Job summary

Finout is seeking a Technical Customer Support Engineer to support our US customers and act as the primary technical liaison with R&D, Product, and Customer Success teams. You will own escalations, document solutions, and help scale our support processes as we grow in the US market.

The role requires 3–4+ years of Tier-2 or Senior level experience with SaaS/cloud products, strong SQL, and hands-on cloud experience with AWS, GCP, or Azure.

Qualifications

• 3–4+ years as a Tier-2 or Senior Technical Support Engineer for a SaaS/cloud product.
• Experience in fast-paced startup environments.
• Strong SQL skills including complex queries.
• Hands-on with at least two cloud providers (AWS, GCP, or Azure).
• Experience with REST APIs and integration concepts.

Responsibilities

• Provide first-line technical support to Finout's US customers during business hours.
• Triaging issues and coordinating with R&D, Product, and CS teams.
• Build end-to-end understanding of the Finout platform to resolve complex problems.
• Create internal and external documentation and best practices.
• Identify process improvements for support and onboarding.

Skills

SQL

AWS

GCP

Azure

REST APIs

Job description

Finout is seeking a Technical Customer Support Engineer to support our US customers and act as the primary technical liaison with R&D, Product, and Customer Success teams. You will own escalations, document solutions, and help scale our support processes as we grow in the US market.

The role requires 3–4+ years of Tier-2 or Senior level experience with SaaS/cloud products, strong SQL, and hands-on cloud experience with AWS, GCP, or Azure.