Senior Technical Support Engineer - API & Shipping

EasyPost; United States; On-site; USD 85,000 - 127,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Equity

Monthly work from home stipend

Flexible schedule

Paid time off

Growth opportunities

Collaborative culture

Job summary

EasyPost, based in the United States, seeks a Technical Support Engineer III to provide technical assistance, troubleshooting, and problem resolution for customers using our shipping software and APIs.

You will diagnose issues, guide product usage, collaborate with engineering, and help maintain strong customer relationships, delivering timely solutions and escalations as needed.

This role offers competitive compensation, benefits, and a path to impact billions of shipments daily.

Qualifications

• Bachelor’s degree in computer science, information systems, information technology, coding certification through a coding bootcamp.
• 5+ years of related experience or master’s degree and 3+ years of related experience, or equivalent related work experience.
• Proficient in at least one programming language (Python, Ruby, Go, JavaScript, C# or similar)
• Understanding of RESTful APIs, and interpreting requests/responses.
• Strong organizational skills.
• Basic understanding of SQL database queries.
• Ability to handle communication with multiple internal teams.
• Ability to tailor technical communication with all levels of customer understanding.
• Willingness to adapt to an evolving work environment.
• Ability to manage multiple projects at one time against timelines.
• Sense of urgency to drive customer progress.
• Excellent verbal and written communication skills.
• A capable quantitative thinker who learns quickly.

Responsibilities

• Provide first-level contact to customer inquiries, requests, and technical issues via various communication channels to convey resolutions to customer issues.
• Provide timely and effective solutions to customer problems, ensuring a high level of customer satisfaction.
• Maintain a professional and courteous demeanor when interacting with customers.
• Diagnose and resolve technical issues related to products, software, or services.
• Utilize problem-solving skills to analyze and identify root causes of problems and provide solutions or workarounds.
• Collaborate with other technical teams and engineers to escal and resolve complex issues and deliver effective solutions.
• Handle escalations from Tier 1 Support Team.
• Be a strong collaborator, a part of a small team, that touches every part of the company.
• Help hundreds of leading e-commerce companies ship and track packages.

Skills

Strong troubleshooting

REST APIs

Python/JavaScript/Go

Customer-focused communication

Problem solving

Education

Bachelor’s Degree in Computer Science or related field

Tools

RESTful APIs

SQL

Git

Job description

EasyPost, based in the United States, seeks a Technical Support Engineer III to provide technical assistance, troubleshooting, and problem resolution for customers using our shipping software and APIs.

You will diagnose issues, guide product usage, collaborate with engineering, and help maintain strong customer relationships, delivering timely solutions and escalations as needed.

This role offers competitive compensation, benefits, and a path to impact billions of shipments daily.