Senior Technical Support Engineer: Advanced IT & Entuity

Park Place Technologies; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

Park Place Technologies Sr. Technical Support Engineer role focuses on delivering advanced support for Entuity software, including deployments, configurations, and customizations to meet client operational needs.

You will run customer workshop sessions and collaborate with Sales, Solution Architects, and Development teams to resolve issues and drive successful PoC trials, while mentoring colleagues and expanding product knowledge across the organization.

Qualifications

• Bachelor's degree in computer networking or software-related discipline.
• 5–7 years' experience with MS Windows, Red Hat Linux and VMware.
• 3–5 years' Technical Support Engineer experience.
• Knowledge of network technologies and device types (routers, switches, load balancers).
• Advanced understanding of IT technologies relevant to Entuity products and services.
• Exceptional interpersonal, verbal and written communication skills.

Responsibilities

• Provide advanced support services including software deployments, specialized configurations, customizations, and other services as agreed with the customer.
• Run customer workshop sessions.
• Work closely with Sales Account Managers and Solution Architects.
• Mentor and guide others in resolving complex software operational issues.
• Advise customers how to configure and use Park Place Technologies' software products to satisfy their operational needs.
• Trouble-shoot and identify the cause of customer software product problems.
• Resolve customer problems, ensuring workarounds and software patches are made available in accordance with agreed service levels.
• Ensure all customer problems and queries are logged in Park Place Technologies' Helpdesk system, escalated where appropriate and tracked through to completion.
• Work closely with Software Development Teams on the resolution of customer problems.
• Engage with Sales and Pre-Sales Teams to facilitate successful Proof of Concept trials.
• Develop and maintain a full and current awareness of Park Place Technologies' software products.
• Maintain an awareness of IT technologies relevant to the operation of Park Place Technologies' software products and services.
• Other duties as assigned.

Skills

Interpersonal communication

Technical troubleshooting

Network technologies

Education

Bachelor's degree in Computer Networking or Software-related discipline

Tools

MS Windows

Red Hat Linux

VMware

Job description

Park Place Technologies Sr. Technical Support Engineer role focuses on delivering advanced support for Entuity software, including deployments, configurations, and customizations to meet client operational needs.

You will run customer workshop sessions and collaborate with Sales, Solution Architects, and Development teams to resolve issues and drive successful PoC trials, while mentoring colleagues and expanding product knowledge across the organization.