Senior Technical Support Engineer

hitachi; United States; Hybrid; USD 90,000 - 120,000; Full time

Job summary

Hitachi High-Tech America, Inc. in Hillsboro, Oregon,is seeking a Senior Technical Support Engineer to perform escalations, participate in fleet performance testing, and support system installations. You will train other engineers and coordinate with cross-functional teams to ensure successful field implementations.

The role requires a Bachelor's degree in a related engineering field, 2+ years of experience, and up to 50% travel. Hybrid work options include 20% remote work from home.

Qualifications

• Bachelor's degree in Electronic, Electrical, or Mechanical Engineering or related field.
• Minimum 2 years of related experience.
• Ability to travel up to 50%.

Responsibilities

• Perform escalations, fleet performance testing, system installations, training, documentation generation, and participate in special projects.
• Train and provide guidance to other Technical Support Engineers and Yield Control Technology Engineers.
• Ensure field implementation and compliance by creating documentation for upgrades, maintenance, installations, and troubleshooting.
• Create and present system performance data and reports, including availability and MTBF metrics.
• Travel required up to 50% to support Hitachi High-Tech America's products at customer sites in Oregon.

Skills

2+ years experience

Education

Bachelor's degree in Electronic, Electrical, Mechanical Engineering or related field

Tools

TEMs

FIB systems

Optical tech in EM

Automated transfer system

Spherical aberration corrector

Job description

Senior Technical Support Engineer (full-time, regular)

Hillsboro, OR

Job Description

Perform escalations, fleet performance testing, system installations, training, documentation generation, and participate in special projects. Train and provide guidance and/or information to other Technical Support Engineers as well as Yield Control Technology Engineers. Ensure field implementation and compliance by creating and reviewing documentation for upgrades, maintenance, installations, and troubleshooting. Create and present system performance data, including availability, preventive maintenance "green-to-green" time, and mean time between failures. Search for performance trends and propose and carry out ideas for improvement. Retain technical and product knowledge while developing an understanding of business variables, processes, and characteristics. Collaborate closely with external clients and all supporting groups of Hitachi High-Tech America, Inc., including New Product Introduction, Technical Support Group (TSG), Service, Technology, Sales, Design, and QA. Coordinate technical fieldwork, as necessary. Deliver technical data in high-level customer meetings between domestic and international divisions of Hitachi. Generate reports, such as TSG reports, escalation reports, and national service alert reports. Prepare and provide thorough documentation to aid in problem solving and/or engineer training. Own project responsibility while applying project management methodology.

Travel required: 50% of time performing technical and maintenance support of Hitachi High-Tech America's products installed at customer sites in Oregon.

Job location: 3600 NE Huffman Street, Hillsboro, OR 97124. Work from home permitted 20% of time.

Required Qualifications

Bachelor's degree (or the foreign equivalent) in Electronic, Electrical, Mechanical Engineering, or related field.

2 years of experience in the job offered or related.

Experience with

• Hitachi High kV and HF5000 Transmission Electron Microscopes (TEMs)
• Hitachi NX5000/NX9000 Focused Ion Beam (FIB) systems
• Optical technology in electron microscopy
• Automated mechanical transfer system technology
• Spherical Aberration Corrector

Salary, benefits and discretionary bonus.

Equal Opportunity Employer (EOE)

Hitachi High-Tech America, Inc. is an equal opportunity employer. Hitachi High-Tech America, Inc. is committed to equal employment opportunities for qualified applicants without discrimination on the basis of actual or perceived of race (including traits historically associated with race, such as natural hairstyle), color, national origin, ancestry, religious creed, age, sex, sexual orientation, gender (including gender expression and gender identity), marital status, registered domestic partner status, family status, military and veteran status, domestic violence victim status, medical condition (including genetic characteristics), physical or mental disability, pregnancy, or any other legally protected characteristic or status.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [e-mail]