Senior Technical Support Engineer

Nightwing Group; Annapolis (MD); On-site; USD 90,000 - 120,000; Full time

Job summary

A leading cybersecurity firm in Annapolis Junction, MD seeks a Senior Technical Support Engineer to resolve complex incidents and support critical IT systems. The role requires over 10 years of experience, a current TS/SCI CI Poly clearance, and IAT Level II certification compliance. Ideal candidates will thrive in fast-paced environments and possess strong analytical and troubleshooting skills. Join a team dedicated to innovation and mission success in cybersecurity.

Qualifications

• 10+ years of relevant technical support experience.
• IAT Level II certification compliance required.
• Current TS/SCI CI Poly clearance is mandatory.

Responsibilities

• Serve as a primary escalation point for complex incidents.
• Provide advanced technical troubleshooting and resolution.
• Lead or oversee junior team members and support training.

Skills

Analytical skills

Troubleshooting

Communication

Technical expertise

Education

Equivalent combination of education and experience

Job description

Senior Technical Support Engineer page is loaded## Senior Technical Support Engineerremote type: Onsite Customerlocations: Annapolis Junction, MDtime type: Full timeposted on: Posted 2 Days Agojob requisition id: JR101183Nightwing provides technically advanced full-spectrum cyber, data operations, systems integration and intelligence mission support services to meet our customers’ most demanding challenges. Our capabilities include cyber space operations, cyber defense and resiliency, vulnerability research, ubiquitous technical surveillance, data intelligence, lifecycle mission enablement, and software modernization. Nightwing brings disruptive technologies, agility, and competitive offerings to customers in the intelligence community, defense, civil, and commercial markets.## Nightwing is seeking an experienced **Senior Technical Support Engineer**, who will play a critical role in supporting high-visibility, mission-critical systems that directly enable organizational success. This is a hands-on, senior-level position for a technical expert who thrives on solving complex problems, leading by example, and ensuring operational excellence.***\*\* Candidates must have an active TS/SCI with CI Poly clearance \*\****Location: Annapolis Junction, Maryland## ## Key Job Responsibilities:* ## Serve as a primary escalation point for Tier 2 and Tier 3 support, resolving complex incidents across IT systems, applications, and infrastructure.* ## Provide advanced technical troubleshooting and problem resolution, including root cause analysis and long-term corrective actions.* ## Independently manage and execute all functional responsibilities for assigned systems or programs, often supporting mission-critical operations.* ## Lead or oversee the work of junior team members, offering guidance, mentorship, and technical direction as needed.* ## Contribute to continuous service improvement initiatives, helping enhance system reliability, performance, and user experience.* ## Develop and maintain technical documentation, knowledge base articles, and system diagrams to improve support efficiency.* ## Support user training and knowledge transfer, promoting effective system use and reducing recurring issues. #### Minimum Requirements* ## 10+ years of relevant technical support experience, or an approved equivalent combination of education and experience.* ## Current TS/SCI CI Poly clearance* ## IAT Level II certification compliance (required).* ## Proven ability to work independently in fast-paced, high-stakes environments.* ## Strong analytical, troubleshooting, and communication skills.* ## Experience supporting complex, enterprise-level IT systems and infrastructure.## ## **Please Note: This position is contingent upon contract award.**Active and transferable Active U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.Previously part of a leading Fortune 100 company and headquartered in Dulles, VA; Nightwing became independent in 2024 but continues to support the nation’s most mission impactful initiatives.When we formed Nightwing, we brought a deep set of credentials and an unfaltering commitment to the mission. For over four decades, our team has been providing some of the world’s most technically advanced full-spectrum cyber, data operations, systems integration and intelligence support services to the U.S. government on its most important missions.At Nightwing, we value collaboration and teamwork. You’ll have the opportunity to work alongside talented individuals who are passionate about what they do. Together, we’ll leverage our collective expertise to drive innovation, solve complex problems, and deliver exceptional results for our clients.Thank you for considering joining us as we embark on this new journey and shape the future of cybersecurity and intelligence together as part of the Nightwing team.*At Nightwing, we value collaboration and teamwork. You’ll have the opportunity to work alongside talented individuals who are passionate about what they do. Together, we’ll leverage our collective expertise to drive innovation, solve complex problems, and deliver exceptional results for our clients.**Thank you for considering joining us as we embark on this new journey and shape the future of cybersecurity and intelligence together as part of the Nightwing team.**Nightwing is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.*