Senior Technical Success Manager, Strategic - West

Amplitude; United States; Remote; USD 140,000 - 210,000; Full time

Benefits offered by this job

Excellent Medical, Dental and Vision

Flexible time off

Fidelity 401K

Parental benefits

Mental health benefits

Learning and development stipends

Volunteer time off

Job summary

Amplitude is the leading AI-first digital analytics platform that helps customers build better product experiences. The Senior Technical Success Manager, Strategic, owns deployment, adoption, and value realization across Amplitude's digital analytics platform for a portfolio of strategic accounts.

This role requires deep product knowledge, fluency in customer ecosystems, and a proven track record of driving renewals and expansions.

Qualifications

• Business acumen to understand customer business models and growth levers.
• Technical fluency with platform architecture, instrumentation, taxonomy, and AI workflows.
• Delivery excellence in deploying and managing complex customer deployments.

Responsibilities

• Own deployment, adoption, and outcomes for a portfolio of 10 accounts.
• Lead deployment planning, scoping, kickoff meetings, and delivery coordination.
• Track risks and issues, drive resolution to meet timelines and outcomes.
• Monitor portfolio health with AI-augmented signals to accelerate adoption and renewals.
• Drive product adoption via live sessions and new use cases to expand value.
• Maintain success plans from onboarding through renewal and expansion.
• Deliver executive reviews connecting usage to measurable business impact.
• Collaborate with Account Executives on renewals and expansion opportunities.
• Channel customer feedback and market needs to inform product development.
• Develop repeatable playbooks and share best practices across the team.

Skills

Business Acumen

Technical Fluency

Delivery Excellence

Ownership of Outcomes Across Portfolio

Prescriptive Customer Guidance

Diagnostic Thinking

Curiosity and Self-Sufficiency

AI Innovation

Job description

Senior Technical Success Manager, Strategic - West

Amplitude is the leading AI analytics platform, helping over 4,700 customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2’s Winter 2026 Report, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at amplitude.com .

As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do.

Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.

About The Role & Team

Amplitude is the leading AI-first digital analytics platform that helped over 4,000 customers build better products and digital experiences. Our customer base includes Atlassian, Burger King, NBCUniversal, Square, and Under Armour. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2's Fall 2025 Report, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at amplitude.com.

As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do.

The Customer Success team is responsible for building relationships with and driving long-term value realization for Amplitude's customers.

The Senior Technical Success Manager, Strategic owns customer deployment, adoption, and value realization across Amplitude's digital analytics platform. They bring strong product knowledge and fluency in customer technical ecosystems: data foundations, taxonomy, instrumentation patterns, and AI agent configuration. They are execution-first and outcome-driven from presales through implementation, adoption, renewal, and expansion.

As a Senior Technical Success Manager, Strategic, you will:

• Own customer deployment, adoption, and outcomes for a portfolio of 10 accounts, from presales through renewal
• Lead deployment planning and implementation across your book, e.g.: scoping, deployment plan creation, kickoff meetings, use case alignment, coordination of delivery (e.g. managing internal and partner teams), project reporting
• Track and manage risks and issues across active deployments, driving resolution before they impact timelines or outcomes
• Monitor portfolio health through AI-augmented signals, engaging proactively to accelerate adoption, drive renewals, and deepen stakeholder engagement
• Drive product adoption by running live working sessions, identifying new use cases to expand value over time, and showcasing new platform capabilities with a point of view on how they enable customer growth
• Develop and maintain success plans tied to customer goals, tracking milestones and risks from onboarding through renewal
• Build and deliver executive business reviews that connect Amplitude usage to measurable business impact, turning adoption into a renewal and expansion story
• Partner with Account Executives on renewals and expansion, building the value story, coaching champions, and identifying growth opportunities across your book
• Serve as the voice of the customer internally, channeling product feedback, market needs, and customer priorities to shape how Amplitude builds and delivers
• Continuously improve how you operate: develop repeatable playbooks, share best practices across the team, and find new ways to drive customer outcomes at scale

Critical Skills Profile

• Business Acumen: Understands each customer's business model, growth levers, and priorities. Builds a path to value that connects Amplitude's platform to the outcomes that matter most to the customer.
• Technical Fluency: Comfortable with Amplitude data architecture, instrumentation methods, taxonomy design, and AI agent workflows. Able to unlock use cases and guide internal and partner delivery teams.
• Delivery Excellence: Drives deployment and implementation quality across a full book of business. Manages timelines, coordinates internal and partner delivery teams, and ensures every account progresses through milestones on time and to standard.
• Ownership of Outcomes Across Portfolio: Responsible for retention across your territory. Ruthlessly prioritizes time, resources, and attention to focus on the accounts and actions that drive the most impact. Accountable for ensuring customers achieve measurable business results from Amplitude, and for connecting customer outcomes to commercial value.
• Prescriptive Customer Guidance: Sets the standard for what good looks like at each stage of the customer journey. Drives accountability across deployment and ongoing success. Pushes back on bad implementation patterns, guides customers toward proven approaches, and holds them accountable to their own defined success criteria.
• Diagnostic Thinking: Proactively recognizes adoption gaps and technical blockers early and drives creative solutions that get customers back on track.
• Curiosity and Self-Sufficiency: Defaults to figuring things out independently. Explores edge cases on your own, and comes to conversations with a point of view. This role requires someone who runs toward ambiguity.
• AI Innovation: Embeds AI in day-to-day workflow to improve efficiency and customer outcomes. Experiments, iterates, and shares best practices.

At a minimum, you need to have:

• 6+ years of experience in Customer Success, Technical Account Management, or a similar customer-facing role in B2B SaaS
• 3+ years of experience specifically leading enterprise software deployments where change management and foundational data governance were core priorities.
• 2+ years managing a portfolio of 8-10 Strategic accounts
• Experience co-owning renewals and contributing to expansion pipeline alongside a sales counterpart
• Experience training or enabling non-technical teams to become data-sufficient.
• Excellent communication skills to influence everyone from a data engineer to a C-level executive.
• Expert-level project management skills and the ability to thrive in an independent and fast-paced environment.

Nice to have:

• Prior experience with digital analytics, product analytics, or adjacent data/experimentation platforms
• Background in consulting, solutions delivery, or implementation
• Experience using Amplitude as a practitioner

Who We Are

The Company: Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed. Our values of growth mindset, ownership, and humility are core to the way we work: we’re tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view.

The Product: Amplitude is a digital analytics platform—we help companies capture data they can trust, uncover clear insights about customer behavior, and take faster action. This empowers teams to build better product experiences that drive business growth. We’re super proud of what we’ve built and continue to expand: a platform that empowers companies to thrive in the digital era.

Some of our benefit programs include:

• Excellent Medical, Dental and Vision insurance coverages, with 100% employer-paid premiums for employee Medical, Dental, Vision on select plans
• Flexible time off, paid holidays, and more
• Fidelity 401/K
• Generous stipends to spend on what matters most to you, whether that’s wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), home office equipment (annual), and much more
• Excellent Parental benefits including: 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support
• Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and high quality physician office experience via One Medical membership (select U.S. locations only)
• We care A LOT about product innovation. Fast Company called us the #3 most innovative enterprise company in the world.
• We invest in our people. We offer mentorship programs, management training, and wellness initiatives.
• We give back to our communities. We give every Ampliteer a charitable giving grant and paid volunteer time off.
• We were founded in 2012, went public via a direct listing in September 2021, and are now trading under the ticker $AMPL.
• We’re a global and fast-growing team! We have employees around the world and offices in San Francisco (HQ), New York, Vancouver, Amsterdam, London, Paris, Singapore, and Tokyo.
• Our mascot is Data Monster, who loves to chow down on numbers, charts, and graphs. Nom nom.

Amplitude's Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion — one focused on psychological safety, empathy, and human connection — that will allow employees of all backgrounds to thrive.

Amplitude provides equal employment opportunities (EEO). All applicants are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

To help hold ourselves accountable to our diversity and inclusion objectives, and for government reporting purposes, please take a few moments to complete the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Collecting demographic data is part of our commitment to inclusivity and fairness in the hiring process. Amplitude has made a commitment that all candidates experience a fair and equitable hiring process. As a data-driven company, we believe you can’t improve something if you can’t measure it. We are implementing methods to measure fairness in the Amplitude hiring process, and we need demographic data from applicants to achieve these goals.

As set forth in Amplitude's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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